{"id":22132213,"date":"2026-03-11T14:44:56","date_gmt":"2026-03-11T13:44:56","guid":{"rendered":"https:\/\/netmind.net\/formacion\/sin%20categor\u00eda\/itil-5-foundation\/"},"modified":"2026-04-20T10:21:07","modified_gmt":"2026-04-20T08:21:07","slug":"itil-5-foundation","status":"publish","type":"product","link":"https:\/\/netmind.net\/en\/formacion\/service-management\/itil-5-foundation\/","title":{"rendered":"ITIL\u00ae 5 Foundation"},"content":{"rendered":"\t\t<div data-elementor-type=\"product-post\" data-elementor-id=\"22132213\" class=\"elementor elementor-22132213 elementor-22130800\" data-elementor-post-type=\"product\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ad0397b e-flex e-con-boxed e-con e-parent\" data-id=\"ad0397b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-57b976c1 elementor-widget elementor-widget-text-editor\" data-id=\"57b976c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"courseSubTitle\"><h2><b>Introduction\u00a0<\/b><\/h2><p>This course introduces participants to the key concepts of digital product and service management, establishing a shared language for effective practice throughout the organization. It provides an overview of the ITIL framework, including its guiding principles, core models, and fundamental concepts, and shows how they are used to create, deliver, and continuously improve products and services. It also explains how ITIL has evolved to support modern technologies, data-driven decisions, automation, and artificial intelligence.<\/p><h2>Objectives<\/h2><p>Upon completion of this course, participants will be able to:<\/p><ul><li>Understand the key concepts of digital product and service management and the co-creation of value.<\/li><li>Understand the ITIL Value System and its components (guiding principles, governance, value chain, practices, and continual improvement).<\/li><li>Understand the 4 Dimensions of product and service management.<\/li><li>Understand the product and service lifecycle and its activities (discover, design, acquire, build, transition, operate, deliver, support).<\/li><li>Learn the fundamentals of value stream mapping and value stream management.<\/li><li>Understand the fundamentals of ITIL &amp; AI and their relationship with other frameworks (DevOps, PRINCE2).<\/li><\/ul><h2>Target audience<\/h2><p>Executives and managers in IT and business areas; product and service managers; consultants and service providers; development, operations, and support teams; and, in general, anyone interested in improving the provision and delivery of digital products and services, as well as those interested in obtaining the ITIL\u00ae Foundation (Version 5) certificate.<\/p><h2>Prerequisites<\/h2><p>It is recommended that participants have at least one year of professional experience in the IT sector.<\/p><h2>Course Materials<\/h2><p>Each participant will receive a copy of the course materials (Official Training Materials \/ Official Book).<\/p><h2>Methodology<\/h2><p>Presentation of concepts through explanatory slides.<\/p><p>Discussions with participants on how these concepts are applied in their organizations.<\/p><p>Team exercises to reinforce knowledge.<\/p><p>Exercises and mock exams to prepare participants to pass the official exam.<\/p><p>Remote training from home (when applicable).<\/p><h2>Certifications<\/h2><p>This course prepares participants for the official <a href=\"https:\/\/netmind.net\/the-academy\/certificaciones\/itil\/\" target=\"_blank\" rel=\"noopener\">ITIL\u00ae Foundation<\/a> (Version 5) exam, which is a prerequisite for higher-level certifications.<\/p><p>The exam is 60 minutes long, with 40 multiple choice questions (worth 1 point each), no penalties; pass mark: 26\/40 (65%). It is a closed-book exam.<\/p><p>Candidates taking the exam in a language that is neither their native nor working language may be granted an additional 25% extra time (75 minutes).<\/p><h2><span lang=\"en-GB\">Accreditation<\/span><\/h2><p>An Attendance Letter for course JST 282 will be issued only to participants with an attendance above 75%.<\/p><h2><span lang=\"en-GB\"><b>Contents<\/b><\/span><\/h2><ol><li>Introduction to New ITIL\u00ae (Version 5) and digital product and services management<\/li><li>Key concepts and terms<\/li><li>The 4 Dimensions of Product and Service Management.<\/li><li>Product and service lifecycle<\/li><li>ITIL Value System<\/li><li>ITIL Value Chain<\/li><li>ITIL &amp; AI and other frameworks.<\/li><\/ol><p><strong>JST 282<\/strong><\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Introduction\u00a0 This course introduces participants to the key concepts of digital product and service management, establishing a shared language for effective practice throughout the organization. It provides an overview of the ITIL framework, including its guiding principles, core models, and fundamental concepts, and shows how they are used to create, deliver, and continuously improve products&hellip;<\/p>\n","protected":false},"featured_media":22133586,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"product_brand":[],"product_cat":[22001684],"product_tag":[],"best_practice":[],"class_list":{"0":"post-22132213","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-service-management","8":"first","9":"instock","10":"featured","11":"virtual","12":"taxable","13":"purchasable","14":"product-type-course"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>ITIL\u00ae 5 Foundation Course<\/title>\n<meta name=\"description\" content=\"Train with our ITIL course and learn how to improve your work and that of your organization with the ITIL\u00ae 5 Guide. Available Online. Get started now!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/netmind.net\/en\/formacion\/service-management\/itil-5-foundation\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Earn the ITIL\u00ae 5 Foundation\" \/>\n<meta property=\"og:description\" content=\"Gain a broad understanding of ITIL\u00ae 5 principles and learn how they can improve work and their organization in general with the new ITIL\u00ae 5 Guide.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/netmind.net\/en\/formacion\/service-management\/itil-5-foundation\/\" \/>\n<meta property=\"og:site_name\" content=\"Netmind\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-20T08:21:07+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/netmind.net\/wp-content\/uploads\/2016\/02\/imgdestacada-web_formaciones-1024x576.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Earn the ITIL\u00ae 5 Foundation\" \/>\n<meta name=\"twitter:description\" content=\"Gain a broad understanding of ITIL\u00ae 5 principles and learn how they can improve work and their organization in general with the new ITIL\u00ae 5 Guide.\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/netmind.net\/wp-content\/uploads\/2016\/02\/imgdestacada-web_formaciones-1024x576.jpg\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/netmind.net\\\/en\\\/formacion\\\/service-management\\\/itil-5-foundation\\\/\",\"url\":\"https:\\\/\\\/netmind.net\\\/en\\\/formacion\\\/service-management\\\/itil-5-foundation\\\/\",\"name\":\"ITIL\u00ae 5 Foundation Course\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/netmind.net\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/netmind.net\\\/en\\\/formacion\\\/service-management\\\/itil-5-foundation\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/netmind.net\\\/en\\\/formacion\\\/service-management\\\/itil-5-foundation\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/netmind.net\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/ChatGPT-Image-20-abr-2026-10_07_21-e1776672662658.png\",\"datePublished\":\"2026-03-11T13:44:56+00:00\",\"dateModified\":\"2026-04-20T08:21:07+00:00\",\"description\":\"Train with our ITIL course and learn how to improve your work and that of your organization with the ITIL\u00ae 5 Guide. 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