{"id":22133616,"date":"2019-07-27T18:38:42","date_gmt":"2019-07-27T16:38:42","guid":{"rendered":"https:\/\/netmind.net\/formacion\/sin%20categor\u00eda\/itil-4-foundation-2\/"},"modified":"2026-04-20T12:22:50","modified_gmt":"2026-04-20T10:22:50","slug":"itil-4-foundation-2","status":"publish","type":"product","link":"https:\/\/netmind.net\/en\/formacion\/service-management\/itil-4-foundation-2\/","title":{"rendered":"ITIL\u00ae 4 Foundation"},"content":{"rendered":"<h2>Introduction<\/h2>\n<p>This course is designed to provide students with a<strong>broad understanding of the principles of ITIL<sup>\u00ae<\/sup>4 <\/strong>and to show how they can improve their work and that of their organization as whole using the ITIL<sup>\u00ae<\/sup> 4 Guide. The course will inspire you to serve as an agent of change by sharing and applying what you have learned and continue to learn about ITIL<sup>\u00ae<\/sup> 4 in order to lead and guide others.<\/p>\n<p>This ITIL<sup>\u00ae<\/sup> 4 Foundation course is also available online.<\/p>\n<h2>Objectives<\/h2>\n<p>Upon completion of this course, participants will be able to:<\/p>\n<ul>\n<li>Understand the <strong>key concepts of IT service management<\/strong>.<\/li>\n<li>Understand how the <strong>guiding principles of ITIL<sup>\u00ae<\/sup> <\/strong>can help an organization to adopt and adapt IT service management.<\/li>\n<li>Understand the purpose and components of the ITIL<sup>\u00ae<\/sup> service value system, the activities of the service value chain, and how they interconnect.<\/li>\n<li>Understand the four dimensions of IT service management.<\/li>\n<li>Understand the key concepts of continuous improvement.<\/li>\n<li>Learn about the<strong>\u00a0various ITIL<sup>\u00ae<\/sup> practices<\/strong>\u00a0and how they contribute to the activities of the value chain.<\/li>\n<\/ul>\n<h2>Participant Profile<\/h2>\n<p>Executives and managers in IT and business areas; consultants, service providers, development and service support personnel; and, in general, anyone interested in improving the provision and delivery of high-quality IT services, as well as individuals interested in obtaining the ITIL<sup>\u00ae<\/sup> 4 Foundation Certificate.<\/p>\n<p>The ITIL\u00ae 4 Foundation certificate in Service Management is a prerequisite for obtaining the remaining ITIL<sup>\u00ae<\/sup> certifications in IT service management. The exam consists of a one-hour multiple choice test, which is usually held at the end of the course.<\/p>\n<p>This training can also be taken remotely from home.<\/p>\n<h2>Prerequisites<\/h2>\n<p>It is recommended that participants have at least one year of professional experience in the IT sector.<\/p>\n<h2>Course Materials<\/h2>\n<p>Each participant will receive a copy of the official course materials.<\/p>\n<h2>Methodology<\/h2>\n<ul>\n<li>Presentation of concepts through explanatory slides.<\/li>\n<li>Introductory videos covering the main concepts, created by experts in management and representatives from the IT sector.<\/li>\n<li>Discussions with participants on how the different ITIL<sup>\u00ae<\/sup>concepts are addressed in their companies.<\/li>\n<li>Team exercises to reinforce knowledge.<\/li>\n<li>Mock exam exercises to prepare students to pass the official certification exam.<\/li>\n<li>Remote training from home.<\/li>\n<\/ul>\n<h2>Certification<\/h2>\n<p>Assessment based on group and individual activities. The trainer will provide ongoing feedback at the end of activities to each participant individually.<\/p>\n<p>By attending this course, participants earn <strong>24 PDUs from the Project Management Institute (PMI)<\/strong><strong><sup>\u00ae<\/sup><\/strong><strong>.<\/strong><\/p>\n<p>Completion of the course enables participants to take the ITIL<sup>\u00ae<\/sup> Foundation exam.<\/p>\n<p><em>Since November 1, 2019, the authorized certification body (<a href=\"https:\/\/www.axelos.com\/\" target=\"_blank\" rel=\"noopener\">AXELOS<\/a>) has established the associated exam as a mandatory requirement for this training; therefore, the training will always be offered with the exam.<\/em><\/p>\n<p>The terms of additional certification services are subject to those established by the license owner or the authorized certification body.<\/p>\n<h2>Accreditation<\/h2>\n<p>An Attendance Letter for course JST 281 will be issued only to participants with an attendance above 75%.<\/p>\n<h2>ITIL\u00ae 4 Foundation Contents<\/h2>\n<p><strong>1. Introduction and overview of ITIL<sup>\u00ae<\/sup> 4 based on pre-reading<\/strong><\/p>\n<ul>\n<li>Introduction to IT Service Management in the modern world<\/li>\n<li>Introduction to ITIL<sup>\u00ae<\/sup> 4<\/li>\n<li>ITIL<sup>\u00ae<\/sup> 4 structure and benefits<\/li>\n<\/ul>\n<p><strong>2. Service Management: Key concepts<\/strong><\/p>\n<ul>\n<li>Value and co-creation of value<\/li>\n<li>Services, products, and resources<\/li>\n<li>Service relations<\/li>\n<li>Results, costs, and risks<\/li>\n<\/ul>\n<p><strong>3. The Guiding Principles<\/strong><\/p>\n<ul>\n<li>The 7 Guiding Principles<\/li>\n<li>Applying the Guiding Principles<\/li>\n<\/ul>\n<p><strong>4. The 4 Dimensions of Service Management<\/strong><\/p>\n<ul>\n<li>Organizations and individuals<\/li>\n<li>Information and technology<\/li>\n<li>Partners and suppliers<\/li>\n<li>Value flows and processes<\/li>\n<li>External factors and the Pestle Model<\/li>\n<\/ul>\n<p><strong>5. The Service Value System and the Service Value Chain<\/strong><\/p>\n<ul>\n<li>General description of the Service Value System<\/li>\n<li>Overview of the Service Value Chain<\/li>\n<\/ul>\n<p><strong>6. Continuous Improvement<\/strong><\/p>\n<ul>\n<li>Introduction to Continuous Improvement<\/li>\n<li>The Continuous Improvement Model<\/li>\n<li>Relationship between Continuous Improvement and the Guiding Principles<\/li>\n<\/ul>\n<p><strong>7. ITIL<sup>\u00ae<\/sup> practices<\/strong><\/p>\n<ul>\n<li>Purpose of ITIL<sup>\u00ae<\/sup> practices<\/li>\n<li>Continuous Improvement Practice<\/li>\n<li>Change Control Practice<\/li>\n<li>Incident Management Practice<\/li>\n<li>Problem Management Practice<\/li>\n<li>Service Request Management Practice<\/li>\n<li>User Service Center Practice<\/li>\n<li>Service Level Management Practice<\/li>\n<\/ul>\n<h6>JST281<\/h6>\n","protected":false},"excerpt":{"rendered":"<p class=\"ai-optimize-30\">1. Introduction and overview of ITIL<sup>\u00ae<\/sup>4 based on pre-reading<\/p>\n<p class=\"ai-optimize-31\">2. Service Management: Key concepts<\/p>\n<p class=\"ai-optimize-32\">3. The Guiding Principles<\/p>\n<p class=\"ai-optimize-33\">4. The 4 Dimensions of Service Management<\/p>\n<p class=\"ai-optimize-34\">5. The Service Value System and the Service Value Chain<\/p>\n<p class=\"ai-optimize-35\">6. Continuous Improvement<\/p>\n<p class=\"ai-optimize-36\">7. ITIL<sup>\u00ae<\/sup> practices<\/p>\n","protected":false},"featured_media":22133586,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"product_brand":[],"product_cat":[22001684],"product_tag":[],"best_practice":[],"class_list":{"0":"post-22133616","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-service-management","7":"description-off","9":"first","10":"instock","11":"virtual","12":"taxable","13":"purchasable","14":"product-type-simple"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>ITIL\u00ae 4 Foundation Course - IT Service Management | Netmind<\/title>\n<meta name=\"description\" content=\"Train with our ITIL course and learn how to improve your work and that of your organization with the ITIL\u00ae 4 Guide. Available Online. 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