{"id":81157,"date":"2021-02-02T04:26:46","date_gmt":"2021-02-02T03:26:46","guid":{"rendered":"https:\/\/netmind.net\/en\/?post_type=product&amp;p=81157"},"modified":"2021-12-23T04:30:05","modified_gmt":"2021-12-23T09:30:05","slug":"itil-4-specialist-drive-stakeholder-value","status":"publish","type":"product","link":"https:\/\/netmind.net\/en\/formacion\/uncategorized\/itil-4-specialist-drive-stakeholder-value\/","title":{"rendered":"ITIL\u00ae 4 Specialist: Drive Stakeholder Value"},"content":{"rendered":"<h2><span data-preserver-spaces=\"true\">Introduction<\/span><\/h2>\n<p><span data-preserver-spaces=\"true\">This course is one of the 4 ITIL 4 Managing Professional training tracks. Therefore, it is one of the certifications that the student must pass to obtain the &#8220;Managing Professional&#8221; (MP) designation, as shown in the chart.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">ITIL\u00ae 4 Drive Stakeholder Value covers all types of engagement and interaction between a service provider and its customers, users, suppliers and partners.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">The purpose of ITIL 4 Drive Stakeholder Value is to guide both service providers and customers in the principles and practices of value co-creation. To drive stakeholder value, stakeholders must contribute to creating service value through the stages of a generic customer journey, as shown in the graphic.<\/span><\/p>\n<h2><span data-preserver-spaces=\"true\">Objectives<\/span><\/h2>\n<p><span data-preserver-spaces=\"true\">Upon completing this course, learners will understand all types of engagement and interactions between a service provider and its customers, users, suppliers and partners, including the fundamental concepts of CX, UX and journey mapping.<\/span><\/p>\n<h2><span data-preserver-spaces=\"true\">Student profile<\/span><\/h2>\n<p><span data-preserver-spaces=\"true\">Executives and Managers from IT and business areas; Consultants, Service Providers, Service Development and Support Staff and, in general, all those interested in a better provision and delivery of high quality IT services, as well as people interested in obtaining the ITIL\u00ae 4 Specialist Certificate: Drive Stakeholder Value.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">The ITIL\u00ae 4 Specialist Certificate: Drive Stakeholder Value is a prerequisite for the ITIL 4 Managing Professional (MP) designation.<\/span><\/p>\n<h2><span data-preserver-spaces=\"true\">Prerequisites<\/span><\/h2>\n<p><span data-preserver-spaces=\"true\">Students must hold the ITIL\u00ae 4 Foundation certification.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">It is recommended that attendees have more than 1 year of work experience in the IT industry.<\/span><\/p>\n<h2><span data-preserver-spaces=\"true\">Course Materials<\/span><\/h2>\n<p><span data-preserver-spaces=\"true\">Each student will receive a copy of the official documentation.<\/span><\/p>\n<h2><span data-preserver-spaces=\"true\">Methodology<\/span><\/h2>\n<ul>\n<li><span data-preserver-spaces=\"true\">Presentation of concepts through explanatory slides.<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Discussions with the students on approaching the different ITIL\u00ae concepts in their companies.<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Practical exercises in teams to reinforce knowledge.<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Mock exam exercises to enable the student to pass the official certification exam.<\/span><\/li>\n<\/ul>\n<h2><span data-preserver-spaces=\"true\">Certifications<\/span><\/h2>\n<p><span data-preserver-spaces=\"true\">The completion of the course will allow the subsequent completion of the ITIL\u00ae 4 Specialist exam: Drive Stakeholder Value. The exam consists of a one-and-a-half-hour test in English (113 minutes for non-English speaking students) with 40 multiple-choice questions, which are usually held at the end of the course.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">The purpose of the ITIL\u00ae 4 Specialist: Drive Stakeholder Value is to assess whether the candidate can demonstrate sufficient understanding and application of ITIL 4 for the creation, delivery and support of services.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">24 Project Management Institute (PMI)\u00ae PDUs are awarded for attending this course.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">As of November 1, 2019, the authorized certification body (<a href=\"https:\/\/www.axelos.com\/\" target=\"_blank\" rel=\"noopener\">AXELOS<\/a>) makes it mandatory to take the exam associated with this training.<\/span><\/p>\n<p><em><span data-preserver-spaces=\"true\">The conditions of the additional Certification services are subject to the terms of the license owner or the authorized certifying body.<\/span><\/em><\/p>\n<h2><span data-preserver-spaces=\"true\">Accreditation<\/span><\/h2>\n<p><span data-preserver-spaces=\"true\">A Letter of Course Attendance will be issued only to students with an attendance of more than 75% and a Diploma of Achievement if they also pass the evaluation test.<\/span><\/p>\n<h2><span data-preserver-spaces=\"true\">ITIL\u00ae4 Specialist: Drive Stakeholder Value<\/span><\/h2>\n<p><strong><span data-preserver-spaces=\"true\">1. Customer Journey<\/span><\/strong><\/p>\n<ul>\n<li><span data-preserver-spaces=\"true\">Mapping the customer journey<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Designing the Customer Journey<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Measuring and Improving the Customer Journey<\/span><\/li>\n<\/ul>\n<p><strong><span data-preserver-spaces=\"true\">2. Customer Journey Step 1: Explore<\/span><\/strong><\/p>\n<ul>\n<li><span data-preserver-spaces=\"true\">Understanding service consumers<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Understanding service providers<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Understanding and targeting markets<\/span><\/li>\n<\/ul>\n<p><strong><span data-preserver-spaces=\"true\">3. Customer Journey Step 2: Engage<\/span><\/strong><\/p>\n<ul>\n<li><span data-preserver-spaces=\"true\">Types of Service Relationships<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Building Service Relationships<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Building and maintaining trust and relationships<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Analyzing Customer Needs<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Managing Suppliers and Partners<\/span><\/li>\n<\/ul>\n<p><strong><span data-preserver-spaces=\"true\">4. Customer Journey Step 3: Supply<\/span><\/strong><\/p>\n<ul>\n<li><span data-preserver-spaces=\"true\">Managing demand and opportunities<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Specifying and managing customer requirements<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Designing service offerings and user experience<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Selling and procuring service offerings<\/span><\/li>\n<\/ul>\n<p><strong><span data-preserver-spaces=\"true\">5. Customer Journey Step 4: Agreement<\/span><\/strong><\/p>\n<ul>\n<li><span data-preserver-spaces=\"true\">Agreeing and planning value co-creation<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Negotiating and deciding on a service<\/span><\/li>\n<\/ul>\n<p><strong><span data-preserver-spaces=\"true\">6. Customer Journey Step 5: On-boarding<\/span><\/strong><\/p>\n<ul>\n<li><span data-preserver-spaces=\"true\">Planning for Onboarding<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Fostering relationships with users<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Providing users with channels for participation and delivery<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Enable users for service<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Elevate mutual capabilities<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Offboarding<\/span><\/li>\n<\/ul>\n<p><strong><span data-preserver-spaces=\"true\">7. Customer Journey Step 6: Co-Create<\/span><\/strong><\/p>\n<ul>\n<li><span data-preserver-spaces=\"true\">Service mindset<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Continuous Service Interactions<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Cultivating user communities<\/span><\/li>\n<\/ul>\n<p><strong><span data-preserver-spaces=\"true\">8. Customer Journey Step 7: Realization<\/span><\/strong><\/p>\n<ul>\n<li><span data-preserver-spaces=\"true\">Tracking Value Realization<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Assessing and Reporting Value Realization<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Assessing value realization and improving customer journeys<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Realizing Value for the Service Provider<\/span><\/li>\n<\/ul>\n<p><strong><span data-preserver-spaces=\"true\">JST 361 | JST361 | JST-361\u00a0<\/span><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Introduction This course is one of the 4 ITIL 4 Managing Professional training tracks. Therefore, it is one of the certifications that the student must pass to obtain the &#8220;Managing Professional&#8221; (MP) designation, as shown in the chart. ITIL\u00ae 4 Drive Stakeholder Value covers all types of engagement and interaction between a service provider and&hellip;<\/p>\n","protected":false},"featured_media":22116456,"comment_status":"open","ping_status":"closed","template":"","meta":[],"product_brand":[],"product_cat":[124],"product_tag":[],"best_practice":[],"class_list":{"0":"post-81157","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-uncategorized","7":"description-off","9":"first","10":"instock","11":"virtual","12":"sold-individually","13":"taxable","14":"purchasable","15":"product-type-course"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>ITIL\u00ae 4 Specialist: Drive Stakeholder Value - Netmind<\/title>\n<meta name=\"description\" content=\"ITIL\u00ae4 Specialist: Drive Stakeholder Value is one of the certifications needed in order to earn the Managing Professional designation.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/netmind.net\/en\/formacion\/uncategorized\/itil-4-specialist-drive-stakeholder-value\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ITIL\u00ae 4 Specialist: Drive Stakeholder Value\" \/>\n<meta property=\"og:description\" content=\"ITIL\u00ae4 Specialist: Drive Stakeholder Value is one of the certifications needed in order to earn the Managing Professional designation.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/netmind.net\/en\/formacion\/uncategorized\/itil-4-specialist-drive-stakeholder-value\/\" \/>\n<meta property=\"og:site_name\" content=\"Netmind\" \/>\n<meta property=\"article:modified_time\" content=\"2021-12-23T09:30:05+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/netmind.net\/wp-content\/uploads\/2016\/02\/imgdestacada-web-curso.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1250\" \/>\n\t<meta property=\"og:image:height\" content=\"1250\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/netmind.net\\\/en\\\/formacion\\\/uncategorized\\\/itil-4-specialist-drive-stakeholder-value\\\/\",\"url\":\"https:\\\/\\\/netmind.net\\\/en\\\/formacion\\\/uncategorized\\\/itil-4-specialist-drive-stakeholder-value\\\/\",\"name\":\"ITIL\u00ae 4 Specialist: Drive Stakeholder Value - 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