Introduction

Individuals and organizations are continually subjected to change. We change with the intention of improving, but the process of change sometimes becomes a long and complicated process that doesn’t achieve the desired objective. Faced with this problem, more and more organizations are relying on Change Management as a lever and guarantee of success of the transformations required for the business.

Success in managing change in organizations focuses on how people affected by change go through the processes of change. Change Management is about using interpersonal skills to persuade others to use what has been created and embedding the use of the deliverable into the way people work. It includes all the actions taken to structure how to move from one state of being to another.

This course presents the knowledge, skills, techniques and practices necessary to face organizational changes with guarantees of success from the point of view of the roles that are impacted by change. This course includes the APMG Change Management Foundation level certification, a certification offered by APMG International in collaboration with the Change Management Institute (CMI).

Objectives

After this course, students will be able to:

• Understand how the process of organizational change or transformation occurs.
• Form teams of change that contain the necessary roles and responsibilities to face organizational changes with guaranteed success.
• Properly manage resistance to change.
• Develop strategies to keep people motivated during the change.
• Understand the different types of change and establish appropriate strategies to manage them.

Student Profile

The Foundation level is for anyone who wants a sound understanding of Change Management principles and practices. It is ideal for those wanting formal and structured learning in Change Management.

Prerequisites

There are no prerequisites to attend this course.

Course Materials

Each student will receive a copy of the course documentation prepared by Netmind and a copy of The Effective Change Manager’s Handbook.

Methodology

Engaging and interactive face-to-face course. Our instructors teach all course materials using the demonstrative method; the participants learn new concepts through exercises and real application practices.

Certification

At the end of the course, students will have the option of taking the Change Management Foundation certification exam. Those who pass will be certified by APMG as a holding company of the Change Management Foundation and can go on to achieve their Change Management Practitioner certification.

Additionally, students will earn 21 credit hours for their attendance.

Accreditation

A certificate of attendance will be issued to students who attend the course for at least 75% of the duration.

Course Outline

1. Introductions and Objectives
2. The Change Management context
3. Learning and the individual
   1. Learning process and styles
   2. Learning dip
4. Change and the individual
   1. Models of individual change
   2. Motivation
   3. Individual differences
5. Change and the organization
   1. Metaphors and organizations
   2. Organizations and change
   3. Models of change
   4. Key roles in organizational change
   5. Drivers of change
   6. Viewpoints and change vision
6. Stakeholder Strategy
   1. Principles
   2. Identifying and segmenting stakeholders
   3. Stakeholder mapping
   4. Stakeholder roles
   5. Managing relationships and mobilizing stakeholders
   6. Influencing strategies
7. Communication and Engagement
   1. Communications theory
   2. Feedback and communications approaches
   3. Communicating change – factors, barriers and approaches
   4. Communication channels
   5. Planning communications
   6. Monitoring and evaluating communications
8. Change Impact
   1. Identifying and assessing change impact
   2. Stakeholder impact assessment
   3. Change severity assessment
9. Change Readiness
   1. Expectancy theory and change
   2. Motivation to change and support individuals
   3. Change agent networks
   4. Building organizational change readiness
   5. Awareness and participation – building the change team
   6. Change plan
   7. Preparing for resistance
10. Foundation Examination