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Better. Faster. Stronger. Learn how to use Agile with ITSM (ITIL®) to strengthen and secure your processes. A Certified Agile Service Manager is the working equivalent of a development Scrum Master. Together, Scrum Masters and Agile Service Managers can instill agile thinking into the entire IT organization as the basis of a DevOps culture.
This course offers an introduction to Agile Service Management, the application, and integration of Agile thinking into service management processes and in process design projects. Agile thinking improves IT effectiveness and efficiency by enabling value delivery in the face of changing requirements.
Since Dev and Ops have been working in parallel with Dev focused on Agile/Scrum and Ops focused on ITSM/ITIL®, this course strives to unite individual achievements to deliver business value together. The course cross-pollinates Agile and ITSM practices to support end-to-end Agile Service Management so that Dev starts managing services instead of products and Ops and ITSM become more agile by scaling to “just enough” process leading to improved flow or work and time to value.
Agile Service Management helps IT meet customer requirements faster, improve the collaboration between Dev and Ops, overcome limitations in process workflows by taking an iterative approach to process design that will improve the velocity of process improvement teams to get more done.
At the end of this course students will have a practical understanding of:
This course is designed for professionals including:
Before attending class, students are required to complete a pre-class assignment. Also, students should by familiar with IT service management processes and ITIL®.
Each student will receive a copy of the course documentation prepared by DevOps Institute.
Engaging and interactive course. Our instructors teach all course materials using the demonstrative method; the participants learn new concepts through exercises and real application practices.
At the end of the training session, students will be able to obtain the DevOps Institute CASM certification by successfully passing the Certified Agile Service Manager exam. Get the exam details.
Additionally, students will earn 16 credit hours for their attendance.
A certificate of attendance will be issued to students who attend the course for at least 75% of the duration.
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296 South Main Street, Suite 300
Alpharetta, GA 30009-1973
T. +1 (678) 366.1363
F. +1 (678) 366.1983
Monday – Friday, 8:30-5:00EST