Conflict Resolution in Agile Environments


Conflict Resolution in Agile Environments
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The objective of this course is to provide students with the skills necessary to experience real world conflicts and learn to resolve them in a way that is not only productive, but also evolves personal relationships. Effectively resolving conflict can help create safe spaces for collaboration and facilitate cultural change towards more efficient agile environments.


At the end of this course students will be able to:

  • Understand and normalize conflicts
  • Anticipate and competently manage conflicts when they do arise
  • Understand conflict as a source of learning
  • Manage stages of Non-Violent Communication to achieve results
  • Delve into self-awareness and understanding emotions

Student Profile

This course is designed for team members and managers who want to improve their personal and team relationships as well as acquire skills and tools that will enhance their ability to turn conflict into a productive experience.


There are no prerequisites to attend this course.

Course Materials

Each student will receive a copy of the course documentation prepared by Netmind.


Engaging and interactive course. Our instructors teach all course materials using the demonstrative method; the participants learn new concepts through exercises and real application practices.


There is no official certification issued for attending this class. However, students will earn 14 credit hours for their attendance.


A certificate of attendance will be issued to students who attend the course for at least 75% of the duration.

Course Outline

  1. What is a conflict?
    1. Mechanisms and patterns
    2. Identify the nature, level, and sources of conflict
    3. Assumption of responsibility and language
    4. Needs and strategies
  2. How to deal with a conflict
    1. The 4 steps of Non-Violent Communication
    2. Proactive listening
    3. Adaptation of domains
  3. Co-creation of a suitable space
    1. Building an Alliance for effective teamwork
    2. Monitoring and regulation
    3. Trust from start to finish
  4. Application in real world scenarios
    1. Application in Agile environments
    2. Self-assessment
    3. Feedback and feedforward

Public Classes

Currently, we don't have any public sessions of this course scheduled. Please let us know if you are interested in adding a session.

See Public Class Schedule

Course Details


JJM 477


2 days

Delivery Mode

Virtual, Face-to-Face
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296 South Main Street, Suite 300
Alpharetta, GA 30009-1973
T. +1 (678) 366.1363
F. +1 (678) 366.1983

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