Kanban for IT Service Management


Kanban for IT Service Management
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The objective of the course is to present students with the knowledge and skills necessary for the agile management of services through the Kanban methodology, whose main objectives are to increase the value of service, reduce delivery times to the customer, and ensure agile and reliable management by adapting the process to evolving requirements.


At the end of this course students will be able to:

  • Understand the basics of the Kanban
  • Work with reliability in complex environments
  • Reduce “Time-to-Market”
  • Improve the management of tasks and jobs in your organization and/or department
  • Improve organization and collaboration among team members
  • Understand the Kanban dashboard and how to use it in your work environments

Student Profile

  • Directors and Service Managers
  • Service Management Professionals
  • Product Managers and Service Innovation
  • Business Area Managers
  • Professionals interested in delving into the knowledge of agile methodologies
  • Intra-entrepreneurs interested in improving the efficiency of their organizations


There are no prerequisites to attend this course.

Course Materials

Each student will receive a copy of the course documentation prepared by Netmind.


Engaging and interactive course. Our instructors teach all course materials using the demonstrative method; the participants learn new concepts through exercises and real application practices.


There isn’t an official certification associated with this course. However, students will earn 7 credit hours for their attendance.


A certificate of attendance will be issued to students who attend the course for at least 75% of the duration.

Course Outline

  1. Continuous improvement in the organization
    1. What is it and what does it do?
    2. What does it mean to be an organization oriented towards continuous improvement?
  2. Building a Kanban Board
    1. Visualize the workflow
    2. Set WIP (work in progress) limits
    3. Defining project workflow
    4. Setting “the rules of the game” with the team
    5. Everyone understands, everyone manages: visual indicators
    6. Identifying bottlenecks and/or limiting events
    7. Adjusting workflows
    8. Continuous tracking and improvement through hindsight

Public Classes

Currently, we don't have any public sessions of this course scheduled. Please let us know if you are interested in adding a session.

See Public Class Schedule

Course Details


JST 301


1 day

Delivery Mode

Virtual, Face-to-Face
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Netmind US
296 South Main Street, Suite 300
Alpharetta, GA 30009-1973
T. +1 (678) 366.1363
F. +1 (678) 366.1983

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Monday – Friday, 8:30-5:00EST

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