Kanban for IT Service Management

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Kanban for IT Service Management
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Introduction

The objective of the course is to present students with the knowledge and skills necessary for the agile management of services through the Kanban methodology, whose main objectives are to increase the value of service, reduce delivery times to the customer, and ensure agile and reliable management by adapting the process to evolving requirements.

Objectives

At the end of this course students will be able to:

  • Understand the basics of the Kanban
  • Work with reliability in complex environments
  • Reduce “Time-to-Market”
  • Improve the management of tasks and jobs in your organization and/or department
  • Improve organization and collaboration among team members
  • Understand the Kanban dashboard and how to use it in your work environments

Student Profile

  • Directors and Service Managers
  • Service Management Professionals
  • Product Managers and Service Innovation
  • Business Area Managers
  • Professionals interested in delving into the knowledge of agile methodologies
  • Intra-entrepreneurs interested in improving the efficiency of their organizations

Prerequisites

There are no prerequisites to attend this course.

Course Materials

Each student will receive a copy of the course documentation prepared by Netmind.

Methodology

Engaging and interactive face-to-face course. Our instructors teach all course materials using the demonstrative method; the participants learn new concepts through exercises and real application practices.

Certification

There isn’t an official certification associated with this course. However, students will earn 7 credit hours for their attendance.

Accreditation

A certificate of attendance will be issued to students who attend the course for at least 75% of the duration.

Course Outline

  1. Continuous improvement in the organization
    1. What is it and what does it do?
    2. What does it mean to be an organization oriented towards continuous improvement?
  2. Building a Kanban Board
    1. Visualize the workflow
    2. Set WIP (work in progress) limits
    3. Defining project workflow
    4. Setting “the rules of the game” with the team
    5. Everyone understands, everyone manages: visual indicators
    6. Identifying bottlenecks and/or limiting events
    7. Adjusting workflows
    8. Continuous tracking and improvement through hindsight

Public Classes

Currently, we don't have any public sessions of this course scheduled. Please let us know if you are interested in adding a session.

See Public Class Schedule

Course Details

Reference

JST 301

Duration

1 day

Delivery Mode

Face-to-Face
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Contact Us

Netmind US
296 South Main Street, Suite 300
Alpharetta, GA 30009-1973
T. +1 (678) 366.1363
F. +1 (678) 366.1983

Office Hours:
Monday – Friday, 8:30-5:00EST

General Inquiries:
info@netmind.net

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sales@netmind.net

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