Lean IT Kaizen Lead


Lean IT Kaizen Lead
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Kaizen is the Japanese word for continuous improvement using small incremental changes. It translates as a change for the better. “Kai” means “change”; “Zen” means “for the better”. Kaizen is a problem-solving approach and forms the basis for incremental continuous improvement in organizations. A problem is a difficulty that needs to be resolved or addressed. When applied to the workplace, Kaizen means continuous improvement that involves everyone, managers and employees alike, every day and everywhere, providing a structure to improve processes.


  • Course objectives, which follow the Lean IT Foundation learning goals, focus on providing specific ability-based skills to IT professionals who are responsible for facilitating Kaizen improvement events.
  • The course uses the DMAIC Six Sigma improvement model, using the Lean A3 tool as a basis for progressively developing a complete improvement proposal.
  • By performing an A3, students will demonstrate practical skills and application of learning outcomes. Participants can choose to use a common case study or use one from their own experience.

Student Profile

The Lean IT Kaizen is someone who is involved with a Lean improvement project at any level of the IT organization, in any department.


Lean IT Foundation certification is a prerequisite.

Course Materials

Each student will receive a copy of the course documentation prepared by Netmind. As well as a Lean IT Kaizen exercise manual and sample exams.


Engaging and interactive face-to-face course. Our instructors teach all course materials using the demonstrative method; the participants learn new concepts through exercises and real application practices.


This course prepares students for the Lean IT Kaizen certification exam (not included in the course).

Additionally, students will earn 21 credit hours for their attendance.


A certificate of attendance will be issued to students who attend the course for at least 75% of the duration.

Course Outline

  1. Introduction
    1. Definitions
    2. The Kaizen
    3. Methods of Improvement
    4. DMAIC
    5. Lean and Problems
    6. IT Problems
  2. Organizing Kaizen
    1. Daily Kaizen
    2. Kaizen improvement
  3. A3 Method
    1. A3
    2. Troubleshooting A3 Content
    3. A3 Status Report and A3 Proposal
    4. Skills to Complete an A3
    5. Building Communication
  4. Define Phase
    1. Problem Statement
    2. Validate the Problem
    3. Problem Types
    4. Validate the Value of Resolving the Problem
    5. Ensure Support for a Kaizen
    6. Stakeholder Analysis
    7. Define Phase and A3
    8. Key steps in the definition phase
  5. Measurement phase
    1. Data
    2. Measuring systems
    3. Baseline and reference point
    4. Value flow map
    5. Measure phase and A3
    6. Key steps in the measurement phase
  6. Analyze phase
    1. Seven Basic Quality Tools
    2. Finding the Root Cause
    3. Analyzing a Value Flow Map
    4. IT analysis
    5. Key steps for the analysis phase
  7. Improvement Phase
    1. Generating ideas
    2. Selecting options and prioritizing
    3. Test solutions
    4. Solutions used in IT
    5. Phase Improvement and A3
    6. Key steps to improve the phase
  8. Control Phase
    1. Achieving control
    2. Control plan
    3. Monitoring
    4. Communication plan
    5. Closing
    6. Control phase and A3
    7. Key steps in the control phase

Public Classes

Currently, we don't have any public sessions of this course scheduled. Please let us know if you are interested in adding a session.

See Public Class Schedule

Course Details


JST 296


3 days

Delivery Mode

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