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The objective of the course is to present students with the knowledge and skills necessary to properly measure a service. To do this, we propose an integrative approach that goes beyond task execution time metrics, service availability, etc., and that focuses on paying attention to measuring the customer experience as a key to validating our ability to deliver customer value through our services.
At the end of this course students will be able to:
There are no prerequisites to attend this course.
Each student will receive a copy of the course documentation prepared by Netmind.
Engaging and interactive course. Our instructors teach all course materials using the demonstrative method; the participants learn new concepts through exercises and real application practices.
There isn’t an official certification associated with this course. However, students will earn 7 credit hours for their attendance.
A certificate of attendance will be issued to students who attend the course for at least 75% of the duration.
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296 South Main Street, Suite 300
Alpharetta, GA 30009-1973
T. +1 (678) 366.1363
F. +1 (678) 366.1983
Monday – Friday, 8:30-5:00EST