Knowledge in Action
The Academy
We develop applied capabilities for IT and technology teams through specialist training, certification and action-oriented learning.
A priority for growth
The upskilling imperative
In IT, developing skills and adopting new capabilities is an ongoing challenge. Training must transfer knowledge and translate into new ways of deciding, collaborating and acting.
At 67% of Fortune 500 companies, talent shortages are considered the number one threat.
of IT organisations struggle to retain critical talent.
of CXOs cite adapting to technological innovation as a top concern.
of executives acknowledge that their operating model is not keeping pace with disruption.
Recognised certifications
Backed by leading international organisations
From learning to impact
Our Skills Transformation
model
We turn knowledge into action through training, application and reinforcement.
Expand Skills
- In-person and virtual workshops
- Digital learning programmes
- Experiential Go & Sees / Knowledge Safaris
- Official certifications
- Frameworks for skill development
- Multimodal programmes
- TotalAccess platform
Apply
- Job aids, tools and templates
- Individual and team assignments
- Peer learning
- Expert coaching
- Sponsor and manager coaching
Sustain & Reinforce
- Behaviour change support
- Nudges, recommendations, challenges and microlearning
- Alumni Programme
- Communities of practice
Knowledge in Action
Technology
partners.
Select a partner to learn more
BTS × Anthropic
Select Services Partner in the Claude Partner Network
BTS helps organisations put Claude to work by rethinking how people work, lead and make decisions. The partnership supports new ways of working that turn AI into business value.
Explore applied AI at BTSNetmind × Microsoft
Build capabilities across the Microsoft ecosystem
Our Microsoft training helps teams put Copilot, Power Platform, Azure, Microsoft 365 and data tools into practice, connecting technical skills with everyday work and technology adoption.
Explore Microsoft trainingKnowledge in Action · Training by category
Our areas of expertise
IT Enablement
Frameworks, methodologies and capabilities to improve IT products, services and operations.
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Microsoft
Copilot, Power Platform, Data, Azure and Microsoft 365 for teams and organisations.
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Project
Management
Project management, Lean and Design Thinking to turn objectives into results.
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Take the next step
The Academy
The Skills-driven Transformation
Develop the capabilities your IT team needs