APMG Change Management™ Foundation & Practitioner

Introduction

Individuals and organizations are continually subjected to change. We change with the intention of improving, but the process of change sometimes becomes a long and complicated process that doesn’t achieve the desired objective. Faced with this problem, more and more organizations are relying on Change Management as a lever and guarantee of success of the transformations required for the business.

Success in managing change in organizations focuses on how people affected by change go through the processes of change. Change Management is about using interpersonal skills to persuade others to use what has been created and embedding the use of the deliverable into the way people work. It includes all the actions taken to structure how to move from one state of being to another.

This course presents the knowledge, skills, techniques and practices necessary to face organizational changes with guarantees of success from the point of view of the roles that are impacted by change. The Practitioner level materials include scenario-based activities to practice defining and preparing strategies for successful change management.

This course includes the APMG Change Management Foundation and Practitioner level certifications, a certification offered by APMG International in collaboration with the Change Management Institute (CMI). This is a 2-part course that includes both the Foundation and Practitioner level certifications.

Objectives

After this course, students will be able to:

• Understand how the process of organizational change or transformation occurs.
• Form teams of change that contain the necessary roles and responsibilities to face organizational changes with guaranteed success.
• Properly manage resistance to change.
• Develop strategies to keep people motivated during the change.
• Understand the different types of change and establish appropriate strategies to manage them.
• Understand the training planning process and develop the necessary knowledge, skills, and attitudes in the organization once the change is completed.
• Understand the program and project management framework in which the changes are implemented.
• Learn and know how to identify and use the “levers” organizations typically used to drive and sustain changes.

Student Profile

The Foundation level is for anyone who wants a sound understanding of Change Management principles and practices. It is ideal for those wanting formal and structured learning in Change Management. At the end of day 3 of this class, students will sit for the APMG International Change Management Foundation exam. Get the exam details.

The Practitioner level is for anyone with Foundation level knowledge who wants to gain practicing level capability and attain the full certification. It is ideal for those who lead, manage, or contribute to the facilitation of change within an organization. At the end of Day 5, students will sit for the APMG Change Management Practitioner exam. Get the exam details.

Prerequisites

There are no prerequisites to attend this course. However, those wishing to take the Practitioner level exam must pass the Foundation level exam given at the end of day 3 of this class before continuing on.

Course Materials

Each student will receive a copy of the course documentation prepared by Netmind and a copy of The Effective Change Manager’s Handbook.

Methodology

Engaging and interactive course. Our instructors teach all course materials using the demonstrative method; the participants learn new concepts through exercises and real application practices.

Certification

At the end of day 3 of this class, students will sit for the APMG International Change Management™ Foundation exam. Those who pass will be certified by APMG as holding the Change Management Foundation certification. At the end of Day 5, students will sit for the APMG International Change Management™ Practitioner exam. Those who pass will be certified by APMG as holding the Change Management Practitioner certification. Get the exam details.

Additionally, students will earn 35 credit hours for their attendance.

Accreditation

A certificate of attendance will be issued to students who attend the course for at least 75% of the duration.

Course Outline

1. Introductions and Objectives
2. The Change Management context
3. Learning and the individual
   1. Learning process and styles
   2. Learning dip
4. Change and the individual
   1. Models of individual change
   2. Motivation
   3. Individual differences
5. Change and the organization
   1. Metaphors and organizations
   2. Organizations culture and change
   3. Models of change
   4. Key roles in organizational change
   5. Drivers of change
   6. Viewpoints and change vision
6. Stakeholder Strategy
   1. Principles
   2. Identifying and segmenting stakeholders
   3. Stakeholder mapping
   4. Stakeholder roles
   5. Managing relationships and mobilizing stakeholders
   6. Influencing strategies
7. Communication and Engagement
   1. Communications theory
   2. Feedback and communications approaches
   3. Communicating change – factors, barriers and approaches
   4. Communication channels
   5. Planning communications
   6. Monitoring and evaluating communications
8. Change Impact
   1. Identifying and assessing change impact
   2. Stakeholder impact assessment
   3. Change severity assessment
9. Change Readiness
   1. Expectancy theory and change
   2. Motivation to change and supporting individuals
   3. Change agent networks
   4. Building organizational change readiness
   5. Awareness and participation – building the change team
   6. Change plan
   7. Preparing for resistance
10. Foundation Examination
11. Planning training
12. Project management – change initiatives, projects and programs
13. Sustaining change
    1. Change levers
    2. Levels of adoption
    3. Reinforcing systems
14. Practitioner exam practice, review and mentoring
15. Practitioner examination

APMG International Change Management is a trademark of The APM Group Limited. All rights reserved.

JJM 441 | JJM441 | JJM-441