Change Management Week

Everyday this week!


Lean Thinking. Excellence in Management



Lean Thinking. Excellence in Management
Share on email
Share on facebook
Share on twitter
Share on linkedin
Share on pinterest


Lean thinking is the extension and adaptation of Lean to IT or service delivery environments. Lean helps internal organizations and departments provide better services to their customers, eliminating anything that isn’t aimed at providing value.

Lean focuses on understanding customer value, continuous improvement of the processes that provide this value, how you manage performance, in the form of performance management, and the necessary attitude and behavior.

Lean provides an improvement approach that focuses especially on behaviors and attitudes. It complements any of the guides in best practices, such as ITIL, providing a series of tools that allow teams to analyze and improve all their areas of action. This course gives an overview of Lean applied in the provision of services.


At the end of this course students will be able to:

  • Understand the fundamental principles of the Lean philosophy
  • Analyze and understand the value to the customer
  • Understanding how Lean focuses on improving processes and eliminating customer-unvaluable tasks (waste)
  • Learn to measure performance and its key elements
  • Improve the efficiency of the organization, including the use of visual management tools
  • Acquire troubleshooting tools
  • Work with the DMAIC improvement model
  • Understand the behavior and attitude needed to succeed within Lean organizations

Student Profile

Managers and technicians with direct or indirect responsibility for the area of ​​Information Systems, and in general, any IT professional with an interest in the management of services and their continuous quality improvement.


Students need to have professional experience in IT departments or companies.

Course Materials

Each student will receive a copy of the course documentation prepared by Netmind.


Engaging and interactive course. Our instructors teach all course materials using the demonstrative method; the participants learn new concepts through exercises and real application practices.


There isn’t an official certification associated with this course. However, students will earn 7 credit hours for their attendance.


A certificate of attendance will be issued to students who attend the course for at least 75% of the duration.

Course Outline

  1. Introduction
    1. History
    2. Key elements
    3. Waste Types
    4. LEAN: Key Elements
  2. The Client
    1. Customer Voice
    2. Value and Non-Value Identification
    3. Kano Model
  3. The process
    1. Process Definition
    2. Process Analysis: SIPOC
    3. Process Improvement (VSM)
    4. WASTE Identification. Waste visualization Detection of opportunities for improvement
  4. Efficiency and execution of processes
    1. What is it?
    2. Goals, value, and indicators
    3. Performance and profiles
  5. Organization
    1. Customer approach
    2. Efficient communication
    3. Visual Management
  6. People
    1. Characteristics of the Lean mentality
    2. Leadership and Motivation
  7. 5S Concept
  8. Problem Resolution
    1. Problem definition. Different approaches to its resolution
    2. KAIZEN
    3. DMAIC Method
  9. KANBAN Method

Public Classes

Currently, we don't have any public sessions of this course scheduled. Please let us know if you are interested in adding a session.

See Public Class Schedule

Course Details


JJM 270


2 days

Delivery Mode

Virtual, Face-to-Face

Related Courses

Our Recent Insights

Onsite Training Request

Please provide the information below to help us to customize your solution. 

Contact Us

Netmind US
3372 Peachtree Rd NE, Ste 115
Atlanta, GA 30326
T. +1 (678) 366.1363

Office Hours:
Monday – Friday, 8:30-5:00EST

General Inquiries:
[email protected]

Sales Inquiries:
[email protected]

Request Information