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Lean thinking is the extension and adaptation of Lean to IT or service delivery environments. Lean helps internal organizations and departments provide better services to their customers, eliminating anything that isn’t aimed at providing value.
Lean focuses on understanding customer value, continuous improvement of the processes that provide this value, how you manage performance, in the form of performance management, and the necessary attitude and behavior.
Lean provides an improvement approach that focuses especially on behaviors and attitudes. It complements any of the guides in best practices, such as ITIL, providing a series of tools that allow teams to analyze and improve all their areas of action. This course gives an overview of Lean applied in the provision of services.
At the end of this course students will be able to:
Managers and technicians with direct or indirect responsibility for the area of Information Systems, and in general, any IT professional with an interest in the management of services and their continuous quality improvement.
Students need to have professional experience in IT departments or companies.
Each student will receive a copy of the course documentation prepared by Netmind.
Engaging and interactive course. Our instructors teach all course materials using the demonstrative method; the participants learn new concepts through exercises and real application practices.
There isn’t an official certification associated with this course. However, students will earn 7 credit hours for their attendance.
A certificate of attendance will be issued to students who attend the course for at least 75% of the duration.
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