© Copyright 2021. Netmind. All rights reserved.
The objective of the course is to present students with the knowledge and skills necessary to properly measure a service. To do this, we propose an integrative approach that goes beyond task execution time metrics, service availability, etc., and that focuses on paying attention to measuring the customer experience as a key to validating our ability to deliver customer value through our services.
At the end of this course students will be able to:
There are no prerequisites to attend this course.
Each student will receive a copy of the course documentation prepared by Netmind.
Engaging and interactive course. Our instructors teach all course materials using the demonstrative method; the participants learn new concepts through exercises and real application practices.
There isn’t an official certification associated with this course. However, students will earn 7 credit hours for their attendance.
A certificate of attendance will be issued to students who attend the course for at least 75% of the duration.
Please provide the information below to help us to customize your solution.