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Microsoft 365 Identity and Services



Microsoft 365 Identity and Services


This course covers three central elements of Microsoft 365 enterprise administration – Microsoft 365 tenant and service management, Microsoft 365 management, and Microsoft 365 identity management.

In Microsoft 365 tenant and service management, you will examine all the key components that must be planned for when designing your Microsoft 365 tenant.

Once this planning phase is complete, you will learn how to configure your Microsoft 365 tenant, including your organizational profile, tenant subscription options, component services, user accounts and licenses, and security groups.

Finally, you will learn how to manage your tenant, including configuration tenant roles and managing your tenant health and services. With your Microsoft 365 tenant now firmly in place, you will examine the critical components of Microsoft 365 management.

This begins with an overview of Microsoft 365 product functionality, including Exchange Online, SharePoint Online, Microsoft Teams, Microsoft Power Platform, and device management. You will then transition to configuring Microsoft 365, with a primary focus on configuring Office client connectivity.

Finally, you will examine how to manage user-driven client installations of Microsoft 365 Apps for enterprise (formerly Office 365 ProPlus) deployments. You will wrap up this section by learning how to configure Office Telemetry and Workplace Analytics. The course concludes with an in-depth examination of Microsoft 365 identity synchronization, focusing on Azure Active Directory Connect. You will learn how to plan for and implement Azure AD Connect, manage synchronized identities, and implement password management in Microsoft 365 using multi-factor authentication and self-service password management.

This section wraps up a comprehensive look at implementing application and external access. You will learn how to add and manage applications in Azure Active Directory, including configuring multi-tenant applications. You will then examine how to configure Azure AD Application Proxy, including installing and registering a connector and publishing an on-premises app for remote access. Finally, you will explore how to design and manage solutions for external access. This includes licensing guidance for Azure AD B2B collaboration, creating a collaborative user, and troubleshooting a B2B collaboration.


After completing this course, students will be able to:

  • Designing, configuring, and managing your Microsoft 365 tenant
  • Microsoft 365 product functionality
  • Configuring Microsoft 365
  • Managing Microsoft 365 Apps for enterprise deployments
  • Planning and implementing identity synchronization
  • Implementing application and external access

Student profile

This course is designed for persons aspiring to the Microsoft 365 Enterprise Admin role and who have completed one of the Microsoft 365 role-based administrator certification paths.


Before attending this course, students must have:

  • Completed a role-based administrator course such as Messaging, Teamwork, Security and Compliance, or Collaboration.
  • A proficient understanding of DNS and essential functional experience with Microsoft 365 services.
  • Professional knowledge of general IT practices.

Course Materials

Students will receive a copy of the official Microsoft documentation.


This is an active and participatory course through demonstrations, practical exercises and user analysis of all theoretical topics taught by the trainer to address real cases of the related product.

The trainer will also use different dynamics that allow group work in the classroom, such as challenges, assessment tests and actual cases to prepare for the associated Microsoft certification exam, if that is the case.


This course is certified by Microsoft®.

The evaluation is continuous, based on group and individual activities. The instructor will give constant feedback to each participant.

After the course, participants will complete an evaluation test that they must pass with more than 75% correct answers. They will have one hour for its completion.

The conditions for additional certification services are subject to the terms of the license owner or the approved certification authority.


A Certificate of Attendance will be issued only to students with an attendance of more than 75% and a Diploma of Achievement if they also pass the evaluation test.

Microsoft 365 Identity and Services

Design your Microsoft 365 tenant

  • Plan your tenant in Microsoft 365
  • Plan your on-premises infrastructure for Microsoft 365
  • Plan your identity and authentication solution for Microsoft 365
  • Plan your supporting infrastructure for Microsoft 365
  • Plan your hybrid requirements for your Microsoft 365 deployment
  • Plan your migration to Microsoft 365

Configure your Microsoft 365 tenant

  • Configure your Microsoft 365 experience
  • Manage user accounts and licenses in Microsoft 365
  • Manage groups in Microsoft 365
  • Add a custom domain in Microsoft 365
  • Configure client connectivity to Microsoft 365
  • Use FastTrack and Partner Services to support Microsoft 365

Manage your Microsoft 365 tenant

  • Configure administrative roles in Microsoft 365
  • Manage tenant health and services in Microsoft 365
  • Manage user-driven Microsoft 365 Apps for Enterprise deployments
  • Implement Office Telemetry
  • Implement Workplace Analytics

Explore the Microsoft 365 platform services

  • Explore Exchange Online as a Microsoft 365 Enterprise Administrator
  • Explore SharePoint Online as a Microsoft 365 Enterprise Administrator
  • Explore Microsoft Teams as a Microsoft 365 Enterprise Administrator
  • Explore Microsoft Power Platform as a Microsoft 365 Enterprise Administrator
  • Create apps as a Microsoft 365 Enterprise Administrator with Power Apps
  • Create flows as a Microsoft 365 Enterprise Administrator with Power Automate
  • Create reports and dashboards as a Microsoft 365 Enterprise Administrator with Power BI
  • Create chatbots as a Microsoft 365 Enterprise Administrator with Power Virtual Agents

Plan and implement identity synchronization

  • Explore identity synchronization
  • Plan for Azure AD Connect implementation
  • Implement Azure AD Connect
  • Manage synchronized identities
  • Explore password management in Microsoft 365

Implement applications and external access in Azure AD

  • Implement applications in Azure AD
  • Configure Azure AD Application Proxy
  • Explore solutions for external access


MS 100 | MS100 | MS-100

Public Classes

Currently, we don't have any public sessions of this course scheduled. Please let us know if you are interested in adding a session.

See Public Class Schedule

Course Details


MS 100


30 hours

Delivery Mode

Onsite, Virtual, Face-to-Face



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