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Smart Feedback for Powerful Conversations



Smart Feedback for Powerful Conversations
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The objective of this course is to provide students with the necessary skills to establish relationships that facilitate empowerment through respectful yet challenging feedback. Effective use of giving and receiving feedback can be a powerful learning tool and help facilitate the cultural change in agile environments.


At the end of this course students will be able to:

  • Understand the value of feedback in a collaborative learning culture 
  • Give and receive feedback to facilitate individual and team development
  • Structure effective rhythms for different types of feedback
  • Create a trusting culture open to the use of feedback
  • Build a personal development plan

Student Profile

This course is designed for team members and managers who want to improve their personal and team relationships as well as acquire skills and tools that will enhance not only their development, but also that of their collaborators.


There are no prerequisites to attend this course.

Course Materials

Each student will receive a copy of the course documentation prepared by Netmind.


Engaging and interactive course. Our instructors teach all course materials using the demonstrative method; the participants learn new concepts through exercises and real application practices.


There is no official certification issued for attending this class. However, students will earn 14 credit hours for their attendance.


A certificate of attendance will be issued to students who attend the course for at least 75% of the duration.

Course Outline

  1. Relationships for feedback
    1. Context building
    2. Creating spaces that allow for experimentation and learning
    3. Focusing on competence development
  2. Smart Feedback models
    1. Understanding Nonviolent Communication steps and its variations
    2. Encouraging reflection and inquiry
    3. Emotional management of feedback
  3. Establish a culture of feedback
    1. Feedback as an engine of change
    2. When, how, with whom, and about what?
    3. Environments that allow for empowerment and value creation
  4. Application in real world scenarios
    1. Application in Agile environments
    2. Self-assessment
    3. Feedback and feedforward

Public Classes

Currently, we don't have any public sessions of this course scheduled. Please let us know if you are interested in adding a session.

See Public Class Schedule

Course Details


JJM 478


2 days

Delivery Mode

Virtual, Face-to-Face

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Netmind US
3372 Peachtree Rd NE, Ste 115
Atlanta, GA 30326
T. +1 (678) 366.1363

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