Change Management Week

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Train the Trainer. Designing and Delivering Amazing Courses 



Train the Trainer. Designing and Delivering Amazing Courses 


Experience has taught us that organizations are Adaptive Complex Systems. Their ability to adapt to change, as well as their speed in responding to changing customer needs, are the keys to ensuring their ability to generate value. In this context, the ability of the people who are part of these organizations to share their knowledge and develop a culture of “learning and sharing” among peers is becoming increasingly important.

This course will provide participants with the necessary techniques and knowledge to successfully structure, design, and manage training.


At the end of this course students will be able to:

  • Design a training program focused on learning (user-centered), relying on tools that provide other disciplines such as Design Thinking or Gamification
  • Design the learning experience
  • Plan the times (sequence the training)
  • Work the motivation of the students
  • Connect the participants to the course
  • Connect course contents to real-life application (transference)
  • Manage aspects such as verbal / body expression
  • Facilitate learning through action
  • Create an attractive environment in a learning event
  • Present content so that they are attractive and impactful

Student Profile

  • People who carry out the definition, delivery, and monitoring of training actions.
  • Training professionals who want to improve their skills.
  • Agile Coaches who need to strengthen their design and teaching skills in order to transfer knowledge to their teams.
  • Teams that want to improve their ability to design and deliver training to implement a culture of peer-to-peer knowledge sharing.


There are no prerequisites to attend this course.

Course Materials

Each student will receive a copy of the course documentation prepared by Netmind.


Engaging and interactive face-to-face course. Our instructors teach all course materials using the demonstrative method; the participants learn new concepts through exercises and real application practices.


There isn’t an official certification associated with this course. However, students will earn 14 credit hours for their attendance.


A certificate of attendance will be issued to students who attend the course for at least 75% of the duration.

Course Outline

  1. Introduction.
  2. The 7 steps to design a course
    1. Why (Kirkpatrick Pyramid)
    2. Who (Meet Your Audience)
    3. Why (Learning Outcomes)
    4. What and When (Content Mapping and Learning Goals; Designing the Agenda and The Scope.
    5. How (6 Learning Trumps, 4Cs Map, Concept Centers, Interactive Learning)
    6. Return ( Knowledge retention, designing impactful KPIs)
    7. Hands-on (Course Design Canvas & Learning Initiative Canvas; tailor-made training)
  3. Delivering training
    1. Motivating participants
    2. Gamification to enhance the experience
    3. The importance of verbal and nonverbal communication
    4. Toolkit for equipment facilitation
  4. Accompanying students: the importance of follow-up
    1. The challenge as a stimulus for the consolidation of knowledge
    2. Communities of Practice (CoP) – (what they are, how they work, how to take advantage of them, the role of revitalizing)
    3. Follow-up and Mentoring, and their role in training processes

JJM 279 | JJM279 | JJM-279

Public Classes

Currently, we don't have any public sessions of this course scheduled. Please let us know if you are interested in adding a session.

See Public Class Schedule

Course Details


JJM 279


2 days

Delivery Mode


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