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Waste War Samurai: Beat the Waste



Waste War Samurai: Beat the Waste
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The objective of the course is to present students with the knowledge and skills necessary to adapt internal processes in order to reduce waste and activities that don’t add value to the customer, thus increasing the speed and reducing costs and risks.


At the end of this course students will be able to:

  • Develop an attitude and behavior oriented to the delivery of value to the customer
  • Simplify to reduce waste costs and risks
  • Learn how to use Lean tools to identify waste
  • Distinguish between different types of waste and how to address them
  • Learn to develop an action plan to declare war on waste

Student Profile

Support professionals in direct and remote contact with customer, providing functional support with ticketing tools and processes.


There are no prerequisites to attend this course.

Course Materials

Each student will receive a copy of the course documentation prepared by Netmind.


Engaging and interactive course. Our instructors teach all course materials using the demonstrative method; the participants learn new concepts through exercises and real application practices.


There isn’t an official certification associated with this course. However, students will earn 7 credit hours for their attendance.


A certificate of attendance will be issued to students who attend the course for at least 75% of the duration.

Course Outline

  1. Establishing the starting point
    1. Getting to know our processes better with “SIPOC”
  2. Identifying waste
    1. Apply “VSM” to analyze the most important metrics of our processes and identify waste
  3. Analyzing the root cause of identified waste
    1. Apply the “Isikawa” (fishbone) and “5 why?” tools to know what is really behind the identified waste
  4. Identifying where we’re going to start our improvement plan
    1. Use the “decision matrix” to set priorities when intervening on identified waste
  5. Next steps
    1. Define a first approximation of the action plan that we will carry out to eliminate or minimize the waste of our processes

Public Classes

Currently, we don't have any public sessions of this course scheduled. Please let us know if you are interested in adding a session.

See Public Class Schedule

Course Details


JST 303


1 day

Delivery Mode

Virtual, Face-to-Face

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