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The objective of the course is to present students with the knowledge and skills necessary to adapt internal processes in order to reduce waste and activities that don’t add value to the customer, thus increasing the speed and reducing costs and risks.
At the end of this course students will be able to:
Support professionals in direct and remote contact with customer, providing functional support with ticketing tools and processes.
There are no prerequisites to attend this course.
Each student will receive a copy of the course documentation prepared by Netmind.
Engaging and interactive course. Our instructors teach all course materials using the demonstrative method; the participants learn new concepts through exercises and real application practices.
There isn’t an official certification associated with this course. However, students will earn 7 credit hours for their attendance.
A certificate of attendance will be issued to students who attend the course for at least 75% of the duration.
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