Train the Trainer. Designing and Teaching Amazing Courses

Experience has taught us that organizations are Complex Adaptive Systems. Their ability to adapt to change, as well as their speed in responding to evolving customer needs, are key to ensuring their ability to generate value. In this context, the ability of the people who are part of these organizations to share their knowledge and develop a culture of “learning and sharing“ among peers is becoming increasingly important.  

This course will provide participants with the necessary techniques and knowledge to structure, design, and manage training experiences successfully.

Upon completion of this course, participants will be able to: 

• Design a training action focused on learning (user-centered), supported by tools provided from other disciplines such as Design Thinking or Gamification. 
• Design the learning experience. 
• Plan time (sequence the training). 
• Work on student motivation. 
• Foster connections among course participants. 
• Create connections between the course content and its reality (transfer). 
• Manage aspects such as verbal/body expression. 
• Facilitate learning through action. 
• Create an engaging environment in a training action. 
• Present content in an appealing and powerful way. 

• Individuals who need to define, deliver, and monitor training actions. 
• Training professionals who want to improve their skills. 
• Agile coaches who need to strengthen their skills in designing and delivering training actions to transfer knowledge to their teams. 
• Teams that wish to improve their ability to design and deliver training actions to foster a culture of peer-to-peer knowledge sharing.

No specific prior knowledge is required.

Each student will receive the material associated with the training to facilitate their learning. 

Face-to-face, active and highly participative course. The instructor will introduce the content using the demonstrative method, and participantswill assimilate knowledge through real-world application practices and gamification.  

Assessment based on group and/or individual activities. The trainer will provide ongoing feedback, at the end of each activity, and individually to each participant.  

A Certificate of Attendance for course JJM 279 will be issued only to participants with an attendance above 75%, and a Diploma of Achievement will be awarded if they also pass the assessment test.

1. Introduction 
2. The 7 steps to designing a course 
   1. Why (Kirkpatrick pyramid) 
   2. Who (know your audience) 
   3. What for (Learning Outcomes, Bloom’s Taxonomy) 
   4. What and When (mapping content and learning objectives; designing the agenda and outline) 
   5. How (6 Learning Trumps, Map of the 4Cs, Concept Centers, Interactive Learning) 
   6. Return (Knowledge retention, designing impact KPIs) 
   7. Hands-on (Course Design Canvas & Learning Initiative Canvas; designing customized training) 
3. Delivering the training 
   1. Motivate participants in our training courses 
   2. Gamification in service of experience 
   3. The importance of verbal and nonverbal communication 
   4. Toolkit for team facilitation 
4. Accompanying students: the importance of what comes after
   1. The challenge as a stimulus for consolidating knowledge
   2. Communities of Practice (CoP): what they are, how they work, how to make the most out of them, the role of the facilitator 
   3. Follow up, Mentoring, and their role in training processes

JJM 279