Course Coordinator

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What Do We Need?

We are seeking a highly detailed and organized person to assist our organization in ensuring that our training is coordinated effectively with our clients and instructors. The preferred candidate will possess very strong communication, project management, and organizational skills. A proven track record in providing superior customer service and the ability to work in a team environment is critical. Job functions include assisting the sales team to deliver the products and services sold to our clients primarily related to class administration, but also involved in many other aspects of the organization.

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Primary Responsibilities

  • Work with sales and marketing to support class management
  • Work with customers to gather and confirm detailed information
  • Maintain accurate and up-to-date information regarding our certifications and surveys
  • Manage classes and contacts in LMS Student Portal and Salesforce
  • Manage scheduling of post-class mentoring sessions
  • Coordinate shipments of class materials with our external distribution center
  • Communicate class details to our instructors
  • Generate various student and client reports
  • Professionally answer the phone and respond to student and customer inquiries
  • Provide support as needed to other team members
  • Handle office shipping needs
  • Order office supplies

What Do You Need?

Education and Experience

  • Demonstrated ability/success with accurately entering and maintaining details within various software systems
  • Demonstrated ability/success with accurately managing and maintaining large amounts of details related to a single transaction or activity
  • Experience providing excellent team and client support
  • Proficiency in Microsoft Office Suite
  • Excellent verbal and written communication skills
  • Effective prioritizing and time management skills
  • Excellent references and a stable work history
  • Willingness to learn new software and systems to provide technical support for virtual class productions and/or webinars using Adobe Connect, Skype, and GoToWebinar

These Are Awesome Too!

Ideal Characteristics

  • Demonstrated ability/success with accurately entering and maintaining details within various software systems
  • Demonstrated ability/success with accurately managing and maintaining large amounts of details related to a single transaction or activity
  • Experience providing excellent team and client support
  • Proficiency in Microsoft Office Suite
  • Excellent verbal and written communication skills
  • Effective prioritizing and time management skills
  • Excellent references and a stable work history
  • Willingness to learn new software and systems to provide technical support for virtual class productions and/or webinars using Adobe Connect, Skype, and GoToWebinar

What We’re Offering

  • Competitive Salary
  • Full benefit package (medical, dental, vision, 401K plan, PTO)
  • A fun and casual work environment

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