Introduction

An effective Agile coach helps guide teams on their journey to agile maturity. They oversee the progression of an agile team to ensure the team’s delivery of value to the organization. An effective Agile coach guides a team through the implementation of agile processes and is charged with encouraging teams and leadership to embrace the agile mindset. The Agile Coach’s goal is to give agile teams the knowledge, tools, and training so that they’ll be able to leverage agile to its full potential. They ask the right questions, provide mental and growth models, and challenge teams to deliver valuable solutions to the customer.

Students who demonstrate understanding and application of the course materials will receive the ICAgile Agile Coaching (ICP-ACC) certification.

Objectives

At the end of this course students will be able to:

• Perform key professional coaching skills and know when to use them.
• Practice mentoring by offering their knowledge and sharing their experience while keeping accountability for taking action.
• Utilize insights from adult learning to amplify teaching, whether it’s teaching the agile basics or teaching an advanced agile technique.
• Properly use many facilitation techniques with teams and emulate the expert modeling offered throughout the class.
• Understand team culture and relationships, the evolution of team development, how to move teams toward health and high performance, and practice designing a team start-up or reset.
• Articulate the key role of the Coach and understand how to help people change, specifically related to their agile role transition. Prepare yourself to conduct a pivotal conversation.
• Use different perspectives and determine ways to actively work with what they discover.
• Change the relationship with conflict and help the team learn to handle conflict well.
• Consciously “design” coaching/mentoring relationships.
• Craft their personal coaching stance.

Student Profile

People with previous experience in agile frameworks who are interested in the practice of coaching.

Prerequisites

Participants should have previous knowledge and experience in applying agile frameworks such as Scrum, Kanban, or SAFe.

Course Materials

Each student will receive a copy of the documentation prepared by Netmind.

Methodology

Engaging and interactive course. The instructor introduces content using the demonstrative method; the participants learn new concepts through exercises and real application practices.

Certification

Students who demonstrate understanding and application of the course materials will receive the ICAgile Agile Coaching (ICP-ACC) Certification. This certification is part of the Agile Delivery Learning Roadmap and is one of two certifications in the Agile Coaching track. The second certification in the track can be earned by attending our Agile Teams Facilitation course. Netmind is accredited to certify students in both the in-person and live, virtual environments. Learn more about ICAgile.

Additionally, students will earn 21 credit hours for their attendance.

Accreditation

A certificate of attendance will be issued to students who attend the course for at least 75% of the duration.

Course Outline

1. Professional Coaching
   1. What is an Agile coach?
   2. The Agile Coaching Framework
   3. Understanding servant-leadership
   4. The coaching stance
   5. Coach abilities and mindset
   6. The coach as a professional coach
   7. Eleven core competencies of coaching
      1. Set the foundation
      2. Co-create the relationship
      3. Communicate effectively
      4. Facilitate learning and results
   8. A coaching competency model – GROW
   9. The coach profile
   10. Coaching learning principles
2. Coach as a Team Coach and high-performing teams
   1. Systemic Thinking
   2. Team comprehension
   3. Integral theory
   4. Handling dysfunction in a team
   5. Management 3.0 basics
   6. Root cause analysis
   7. Handling GroupThink
   8. The Coaching Conversation Arc
3. Coach as a Mentor
   1. Mentor attitude
   2. Coach versus Mentor
   3. Dealing with resistance
   4. Successful change management
   5. Conducting the mentoring conversation
4. Coach as a Teacher – Facilitator
   1. Teaching skills
   2. Learning styles
   3. Effective teaching approaches
   4. Chunking your content
5. Understand yourself and the team
   1. Emotional intelligence
   2. Intrapersonal intelligence
   3. Empathy
   4. Non-violent communication
   5. Agile role transitions and the Agile Coach
6. Defining the coaching alliance/contract