Introduction

The idea of business as usual is a thing of the past. Change is now constant, and organizations must adapt the way they work, think, and innovate in order to continue competing in today’s market. Traditional transformation approaches with large investments and long-term plans are quickly overcome by uncertainty and complexity. We need a plan that can constantly change and adapt.

However, that plan consists of more than organizational change management; we must reshape organizational management to enable rapid adaptation. Properly aligning the people who are affected by the change with the change itself is key to transforming behaviors and ways of working. There are no magic recipes or formulas to address constant change, but it doesn’t have to be a blank piece of paper. Each organization is unique and must find the approach, techniques, and practices that best suit its culture and way of doing things.

Join us to put an approach to Change Management into practice! Break away from the blank sheet of change and apply knowledge on how to promote, lead, and navigate organizational changes under a systemic and pragmatic perspective. Learn to address the key elements that must be taken into account for good change management, regardless of your organization’s size or nature. This practical and gamified course invites participants to experiment with different techniques and tools for each of the topics addressed.

Objectives

At the end of this course students will be able to:

• Follow the steps to design an organizational change process from scratch, based on agile values ​​and principles
• Determine how prepared an organization is to face changes and to absorb them continuously
• Define a vision and narrative of change that is inspiring and motivating
• Understand the importance of aligning people to change and accompanying them throughout the process
• Design organizational environments that favor and enable changes
• Identify how organizational culture is created and shaped
• Distinguish roles and responsibilities in change management
• Understand the role and skills of a Change Agent and how to assess those performing it

Student Profile

This course is designed for anyone who has responsibility for and/or is involved in organizational change processes and who needs to implement changes in an agile and flexible way. This includes Change Agents and leaders at all levels, such as those in Systems, Human Resources, and Transformation areas (such as agile transformation office or project and process offices).

Prerequisites

It is recommended that attendees are participating or have participated in the management of organizational changes, but it is not required.

Course Materials

Each student will receive a copy of the course documentation prepared by Netmind.

Methodology

Engaging and interactive course. Our instructors teach all course materials using the demonstrative method; the participants learn new concepts through exercises and real application practices.

Certification

There is no official certification issued for attending this class. However, students will earn 14 credit hours for their attendance.

Accreditation

A certificate of attendance will be issued to students who attend the course for at least 75% of the duration.

Course Outline

1. Are we ready? Prepare for change.
   1. Change Readiness Assessment
   2. Identification and collaboration with stakeholders
2. Where are we going? Life is what happens while you are making plans.
   1. Vision and narrative of change
   2. Roadmap and its key elements
   3. Planning based on outcomes
3. How do know if we’ve arrived? Build – Measure – Learn
   1. Feedback-driven approach
   2. Expected outcomes
   3. Metrics and acceptance criteria
4. How to go through the change? Managing the system, not the people.
   1. Iterative and incremental construction of change
   2. Change management principles and practices:
      1. The ecosystem of change
      2. Co-creation of change
      3. Alignment of people
5. Where have we been? This is about people.
   1. The Change Curve
   2. Responding to “resistance” to change
      1. What’s in it for me?
      2. One idea
   3. Drivers of change
6. How do we get out of this? Learning as an enabler of change.
   1. .Organizational environment design
      1. Mindset and organizational culture
      2. Values ​​and behaviors
      3. Experimentation, learning, and time to learn
7. Who is on the trip? We are all the Change.
   1. The Change Agent role
   2. The Change Agent network
   3. Other roles involved in the change