Introduction

Kaizen is the Japanese word for continuous improvement using small incremental changes. It translates as a change for the better. “Kai” means “change”; “Zen” means “for the better”. Kaizen is an approach for solving problems and forms the basis of incremental continual improvement in organizations. A problem is a difficulty that has to be resolved or dealt with. When applied to the workplace, Kaizen means continuous improvement involving everyone, managers and workers alike, every day and everywhere, providing structure to process improvement.

This course prepares participants for the Lean IT Kaizen certification.

Objectives

• Course learning objectives are focused on building on the learning objectives from the Lean IT Foundations to provide specific skills based training to IT professionals responsible for facilitating Kaizen improvement events.
• The course uses the Six Sigman DMAIC improvement model leveraging the Lean A3 tool as a basis for progressively completing a full improvement proposal.
• Practical skills and application of learning outcomes will be demonstrated by each student
  developing through the completion of an A3. Participants can choose to either use a common case
  study or use one from their own experience.

Student Profile

A Lean IT Kaizen is someone who is involved with a Lean improvement project at any level of the IT organization, in any department.

Prerequisites

Lean IT Foundation certification is a prerequisite.

Course Materials

Each student will receive a copy of the course documentation prepared by Netmind. As well as a Lean IT Kaizen exercise manual and sample exams.

Methodology

Engaging and interactive course. Our instructors teach all course materials using the demonstrative method; the participants learn new concepts through exercises and real application practices.

Certification

This course prepares students for the Lean IT Kaizen certification exam (not included in the course). Get details on the Lean IT Kaizen certification exam.

Additionally, students will earn 21 credit hours for their attendance.

Accreditation

A certificate of attendance will be issued to students who attend the course for at least 75% of the duration.

Course Outline

1. Introduction
   1. Definitions of Kaizen
   2. Phases in the DMAIC method
   3. Understand DMEDI: (Define, Measure, Explore, Develop, Implement) the innovation cycle as compared to DMAIC
   4. Continuous Improvement models, specifically ITIL Continual Service Improvement and Plan-Do-Check-Act,
   5. Difference between daily kaizen and improvement kaizen
   6. Kaizen mindset in relation to daily kaizen and improvement kaizen
2. Organizing Kaizen
   1. Daily Kaizen
   2. Kaizen improvement
3. A3 Method
   1. A3
   2. Troubleshooting A3 Content
   3. A3 Status Report and A3 Proposal
   4. Skills to Complete an A3
   5. Building Communication
4. Define Phase
   1. Problem Statement
   2. Validate the Problem
   3. Problem Types
   4. Validate the Value of Resolving the Problem
   5. Ensure Support for a Kaizen
   6. Stakeholder Analysis
   7. Define Phase and A3
   8. Key steps in the definition phase
5. Measure Phase
   1. Data
   2. Measuring systems
   3. Baseline and reference point
   4. Value flow map
   5. Measure phase and A3
   6. Key steps in the measurement phase
6. Analyze Phase
   1. Seven Basic Quality Tools
   2. Finding the Root Cause
   3. Analyzing a Value Flow Map
   4. IT analysis
   5. Key steps for the analysis phase
7. Improve Phase
   1. Generating ideas
   2. Selecting options and prioritizing
   3. Test solutions
   4. Solutions used in IT
   5. Phase Improvement and A3
   6. Key steps to improve the phase
8. Control Phase
   1. Achieving control
   2. Control plan
   3. Monitoring
   4. Communication plan
   5. Closing
   6. Control phase and A3
   7. Key steps in the control phase

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