ITIL® 4 Strategist: Digital and IT Strategy Leader

Introduction to ITIL 4 Strategist Leader: Digital and IT Strategy

This course adds a new perspective to the ITIL® 4 guide and elevates the discussion of ITIL® concepts to the organizational strategic level. As shown in the diagram, this course is part of the ITIL 4 Strategic Leader training track.

The ITIL 4 Strategist course Leader: Digital and IT Strategy enables digital and IT leaders to influence and tackle strategic business decisions, helping them to:

• Create a digital strategy aligned with the overall goals of the business.
• Understand how global business and IT leaders are responding to digital disruption.
• Explore the use of the ITIL® framework to support organizations on their digital transformation journey, addressing service management challenges and leveraging new technologies.

Objectives

Upon completion of this course, participants will be able to:

• Demonstrate the use of ITIL® guiding principles in digital and IT strategy decisions and activities.
• Understand how to leverage digital strategy to respond to digital disruption.
• Understand the relationship between the concepts of digital and IT strategy, the service value system and the service value chain, and explain how to use them to create value.
• Understand how organizations use digital and IT strategy to remain viable in environments disrupted by digital technology.
• Understand the strategic approaches that enable digital and information technology to achieve customer/market relevance and operational excellence.
• Understand the risks and opportunities of digital and IT strategy.
• Understand the steps and techniques involved in defining and promoting a digital and IT strategy.
• Understand how to implement a digital and IT strategy.

Participant Profile

ITIL® 4 Digital and IT Strategy is aimed at business and IT directors, department heads, aspiring C-Suite (CxO) professionals, and other high-level business leaders throughout the organization, among others.

ITIL® 4 Digital and IT Strategy will help strategy and digital transformation consultants (both internal and external) demonstrate the differences between IT and digital strategies, provide guidance on their integration, and promote the importance of a successful digital strategy for business success.

Prerequisites

Participants must hold the ITIL® 4 Foundation certification.

It is recommended that participants have more than one year of professional experience in the IT sector.

Faculty

Our team of highly qualified instructors combines training with their professional development as experts in the field of ICT. They are professionals accredited by PeopleCert (official ITIL® accreditor) who are able to convey any concept in an engaging and effective manner.

Each participant will receive a copy of the course materials.

Methodology

• Presentation of concepts through explanatory slides.
• Discussions with participants on how the different ITIL® concepts are addressed in their companies.
• Team exercises to reinforce knowledge.
• Mock exam exercises to prepare students to pass the official certification exam.
• This course includes 4 practical case study exercises (“assignments”) in which students must demonstrate their ability to apply their knowledge to predefined business cases.

Certifications

Certification is obtained through two evaluations:

• Four practical exercises on business cases
• Multiple choice questions (MCQ) exam

The candidate must successfully pass both the multiple choice exam and the practical tasks to achieve the certification. Successful completion of the practical tasks is a prerequisite for the MCQ exam.

Attendance at this course earns 24 PDUs from the Project Management Institute (PMI)^®.

Since November 1, 2019, the authorized certification body (AXELOS) has established the associated exam as a mandatory requirement for this training; therefore, the training will always be offered with the exam.

The terms of additional certification services are subject to those established by the license owner or the authorized certification body.

Contents of ITIL 4 Strategist Digital and IT Strategy

Part 1: What is digital and IT strategy?

• Module 1: Key Concepts of Digital and IT Strategy
• Module 2: Strategy and the Service Value System
  • Opportunity and Demand
  • Value
  • Governance
  • ITIL® Guiding Principles
  • Continual Improvement
  • ITIL® Practices

Part 2: The Strategy Journey

• Module 3: What is Vision?
  • Digital Disruptions
  • Balanced Strategic Focus
  • Positioning Tools for Digital Organizations
  • Assignment 1: Digital Disruption and Digital Positioning
• Module 4: Where Are We Now?
  • Environmental Analysis
  • Opportunity Analysis
  • Digital Readiness Assessment
• Module 5: Where Do We Want to Be and How Do We Get There? (Strategic Planning)
  • Strategy Planning
  • Financial Aspects of Digital and IT Strategy
  • Business Models for Strategy Planning
  • Portfolio Optimization
• Module 6: How do we get there? (Strategic Approaches)
  • Strategic Approaches for Customer/Market Relevance
  • Strategic Approaches for Operational Excellence
  • Strategic Approaches to Evolution
  • Strategic Approaches to Social Responsibility and Sustainability
  • Assignment 2: Strategic Approaches for Digital Organizations
• Module 7: Take Action (Managing Strategic Initiatives)
  • How Strategies are Implemented
  • Coordinating Strategy and Strategic Initiatives
  • Leading Digital Transformation
  • Digital Leadership
  • Assignment 3: Strategy Planning and Communication
• Module 8: Did we get there? (Measuring Strategy)
  • Key Facts About Measurement
  • Measuring a Strategy
  • Instrumenting Strategy
• Module 9: How do we maintain the momentum?
  • Long-Term Momentum: Ensuring Organizational Viability
  • Short-Term Momentum: Parallel Operation
  • Assignment 4: Digital Strategy in VUCA Environment

Part 3: Strategic Capabilities

• Module 10: Managing Innovation and Emerging Technologies
  • Managing Innovation
  • Formal Approach to Innovation Management
  • Culture that Supports Innovation
  • Approaches to Innovation
  • Evaluating and Adopting Emerging Technology
• Module 11: Managing Strategic Risk
  • Risk Management
  • Risk Identification
  • Risk Posture
  • Risk Treatment

JST 364 / JST-364