Lean IT Foundation

Lean IT is an extension of Lean Manufacturing, a management model used in various industrial processes applied to IT environments. This management model is useful for organizations and IT departments to provide better services to the customers by eliminating all processes that do not add value. It focuses primarily on understanding value to the customer, continuously improving the processes that deliver said value, managing business performance, and the organization and behaviors required.

This model applies to all aspects of IT, from requirements to maintenance. Applying Lean IT involves the entire organization, from employees to management.

Lean IT complements most best practice guides, such as ITIL, PRINCE2®, and P3O®, and provides a set of tools that enable the analysis and improvement of all operation areas.

By completing this course, you will be prepared to obtain the Lean IT Foundation certification. In addition, the Lean IT Foundation course is now available online, allowing students who prefer to take the course from to home follow the class in the same way as they would face-to-face.

The course is aimed primarily at managers and technicians who have direct or indirect responsibility in the Information Systems area, and more broadly at any ICT professional interested in service management and the continuous improvement of service quality.

The only prerequisite for this course is professional experience in IS departments or ICT companies.

Each participant will receive a copy of the course materials, courtesy of Netmind, as well as aLean IT Foundation workbook and sample exams.

Face-to-face, active, and highly participative course. The instructor will introduce the content using a demonstration-based approach, and participants will assimilate their knowledge through real-world application exercises.

The course includes continuous assessment based on individual and group activities. The trainer will provide ongoing feedback to each participant.

This course prepares you to take a certification exam (not included) to obtain the Lean IT Foundation certification.

By attending this course, participants earn 16 PDUs from the Project Management Institute.

VIEW CERTIFICATION

Only participants who pass the evaluation will receive the certificate. A Certificate of Attendance for course JST 291 will be issued to participants with an attendance above 75%.

1. Introduction
   1. History
   2. Key Elements
   3. Waste, Variability, and Inflexibility
   4. Definition of Lean IT
   5. Dimensions of Lean IT
2. The Client
   1. The voice of the customer
   2. Types of value to the customer
   3. CtQ (Critical to Quality) concept
   4. Connection between the voice of the customer and CtQ
3. The Process
   1. Process concept
   2. Push and Pull concepts
   3. SIPOC diagram
   4. Creating a Value Stream Map (VSM)
   5. Relationship between the process and Lean principles
   6. Value Stream Map (VSM) analysis
4. Performance
   1. What Is It?
   2. Key Performance Indicators (KPIs)
   3. Operational Process Efficiency
   4. Profiles and Knowledge
5. Organization
   1. Structure
   2. Customer focus
   3. Performance dialogue
   4. Visible Management
   5. Start date and Weekly planning board
6. Behavior and attitude
   1. Characteristics of the Lean mindset
   2. Types of behavior
   3. Lean leadership
   4. Role of the manager in Lean environments
   5. 5S concept
7. Troubleshooting
   1. Problem definition
   2. KAIZEN approach
   3. DMAIC method

JST291