Open Class Tutorials

Pre-Class Prep

Make sure you’re ready to go when class starts! Walk through the steps you need to take before class in order to prepare for the virtual environment.

Let’s go over the steps you need to take before class in order to Prepare for your OpenClass experience!

Firstly, make sure to accept the virtual class invitation so that the class dates and times appear on your calendar.

Next, check that you have all of the equipment you need, including an individual computer connection (sorry, no sharing!), a computer headset/headphones, a computer microphone, and a fast internet connection.

You’ll also need to download the AdobeConnect desktop application. [Note: You won’t enter the classroom directly through this application.]

Once the desktop app is downloaded, run a test of your system to ensure that the OpenClass environment will run smoothly on your machine.

While you’re there, click the “Configure Audio” button to ensure that you can speak and hear. Make sure when you do this that you’re using the same computer headset and microphone that you plan to use in class!

Now that your system is ready, use Google Chrome and the credentials from your calendar invitation to check out the Netmind Learning Management System, otherwise known as the LMS. 

Once you log in, find your class by clicking on the “My Courses” button in the top left of your screen. This is where you’ll access the classroom, course materials, job aids, and more.

Make sure that you have the Student Manual downloaded or printed before class (note that you must view the End-User License Agreement prior to accessing your materials).

If you can’t print the course materials, we recommend having them available on a secondary monitor so you can view them and the classroom simultaneously. 

And that’s it, you’re ready to go! If you want extra resources, feel free to check out our other OpenClass videos, including Logging In, Troubleshooting Tips, and OpenClass Tools: A How-To Guide.

We look forward to having you in class!

Logging In

Take a look at these step-by-step directions to help you log in to the virtual classroom.

Let’s take a look at how to log into your OpenClass session!

Before attempting to log in to your virtual class, make sure that you’ve completed all of the steps from our “Pre-Class Prep” video, including gathering all the equipment you need and downloading the AdobeConnect Desktop Application.

The most important thing about getting connected to our OpenClass virtual environment is to make sure you log in at least 30 minutes prior to the start of the session – this way, if you have any technical issues, our support team will have time to help you solve them before class so you don’t miss out on the fun we have planned.

In order to enter the virtual classroom, first log into the Learning Management System in Google Chrome, using your credentials from the calendar invitation.

Go to My Courses, then find your class. In the first section, of the class page, you’ll find the Login links for the virtual classroom. If your class has more than one link, select the one for today’s date.

Please note that the classroom will be open from one hour prior to class until one hour after class ends.

Once you’ve successfully entered the classroom, connect your audio by clicking the “Meeting” tab in the top left, and stepping through the Audio Setup Wizard. While here, check to be sure your audio is going through your computer headset – this will prevent the dreaded echo effect.

After completing the Audio Setup Wizard, you may still have to enable your microphone. Once you see that the microphone symbol is green, you should be able to start speaking.

Go ahead and say hello to your instructor or host to make sure that you can hear and be heard.

If you’re having any issues logging in, check out our Troubleshooting Tips video, or reach out to the tech support contact in the virtual invitation.

Troubleshooting Tips

Here’s a quick checklist to help counteract some common virtual technology issues.

Here are some tips to help you out if you’re having technical issues with the OpenClass environment. Before troubleshooting, please take a moment to go back and review the steps from our Pre-Class Prep and Logging In videos. If you’re still having trouble, hopefully these tips can help!
  1. Firstly, test your internet connection to make sure it’s strong – if possible, a hardwired connection is recommended over WiFi.
  2. Make sure that you have the Adobe Connect Desktop Application downloaded.
    1. If you’re having trouble downloading it, go to the Adobe    Connect Downloads and Updates page (linked below: https://helpx.adobe.com/adobe-connect/connect-downloads-updates.html), and run the Standalone installer for Windows. If you have a Mac, run the Mac installer.
    2. If you’re still unable to download it, check out Adobe’s Troubleshooting page, linked below: https://helpx.adobe.com/adobe-connect/kb/connect-desktop-application-issues.html.
    3. Also, remember that you’ll be logging in to the virtual classroom through the Netmind LMS, not through the Adobe Connect application directly. See our “Logging In” video for more details.
  3. Make sure you’re not logged in to a remote server, such as Citrix, because they don’t support the Adobe Connect platform. Log out of your remote server, download the Desktop App again on your local PC, and then try to enter the classroom.
  4. If you’re having trouble accessing the course materials, make sure you’ve first opened and viewed the End User License Agreement. Then, refresh your browser. The End User License Agreement should now have a check mark next to it – which means you’re able to access the course materials.
The following tips are to help with audio issues:
  1. Be sure that your headset and microphone are plugged in BEFORE you log into the classroom. If not, you will need to exit and log back in.
  2. Under your computer audio settings, make sure that the correct playback device is selected as the default before you enter the classroom. If not, you might be able to correct it by going through the Audio Setup Wizard and selecting the desired output device. Otherwise, you will need to exit Adobe Connect, set the default playback device, and enter the classroom again.
  3. After completing the Audio Setup Wizard, your microphone still needs to be enabled in the classroom. Click it once to make sure it’s green (and do a sound check with your instructor or host). Then, you can click it again to mute yourself until you’re ready to speak.
    1. You can also click the drop-down arrow on the microphone tab to choose which microphone you’re using.
  4. If you’ve followed the previous suggestions, along with running the Audio Setup Wizard, and you’re still unable to connect your audio – go to your local computer audio settings and test the Sound Playback and Sound Recording there to make sure that your headset is working.
  5. Lastly, no matter what kind of issue you’re experiencing, it might help to completely exit out of Adobe Connect using task manager, then entering the classroom again.
  6. And of course, if all else fails, restart your computer entirely. After all, this wouldn’t be a good “IT tech support” video if we didn’t ask – have you tried turning it off and back on again?
These have been just a few tips to help with any technical issues you may encounter. If you’re still having problems, please reach out to the tech support contact from the virtual invitation. We hope you have a great class!