Design Thinking Fundamentals


Design Thinking Fundamentals
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Design Thinking is one of the most well-known methods of applying Human-Centered Innovation (or HCI). Human-centered innovation proposes to reverse the chain of creation and start by first understanding and empathizing with the people whose problem you are trying to solve with your product or service. Then, designing the solution. By utilizing the 5 stages of the Design Thinking methodology and placing users at the center of the product development journey, all the way from researching needs to creating and validating solutions, you will be able to develop solutions that are inspired by what your users truly value and want to buy.

If you already have foundational knowledge of Design Thinking, see our Design Thinking Advanced course or our Design Thinking. Develop Innovative Products and Services course, which includes both the Foundational and Advanced course materials.


At the end of this course students will be able to:

  • Understand the basic concepts of the Design Thinking methodology
  • Apply the 5 stages of Design Thinking
  • Identify and face “Wicked Problems”
  • Apply facilitation techniques for Design Thinking and creativity sessions

Student Profile

This course is designed for Business Consultants, IT Directors, Technology Department Directors, Technology Project Managers, Project Managers, Project Analysts, those who are responsible for projects, or anyone who is responsible for bringing valuable ideas into the design of new processes, products, and solutions.


There are no prerequisites to attend this course.

Course Materials

Each student will receive a copy of the course documentation prepared by Netmind.


Engaging and interactive course. Our instructors teach all course materials using the demonstrative method; the participants learn new concepts through exercises and real application practices.


There is no official certification issued for attending this class. However, students will earn 14 credit hours for their attendance.


A certificate of attendance will be issued to students who attend the course for at least 75% of the duration.

Course Outline

  1. Design Thinking Methodology
    1. History of Design Thinking
    2. Wicked problems
    3. Teamwork skills
    4. Phases of the methodology
  2. Empathize
    1. Qualitative research for inspiration
    2. Design research tools: in-depth interviews
  3. Define
    1.  Insight
    2. Analysis tools
  4. Ideate
    1. Ideation in the Design Thinking process
    2. Lateral thinking
    3. Ideation techniques
  5. Prototype
    1. Why do we prototype?
    2. Prototyping tools
  6. Test
    1. Hypothesis identification
    2. Validation and metrics
  7. Course Summary
    1. Key takeaway review
    2. Develop an Action Plan with next steps, based on the student’s current project

Public Classes

Nov 19, 2020 - Nov 20, 2020
9:00 - 5:00 EST
Live Virtual

This session utilizes our OpenClass® delivery format. Additional details will be forwarded to you 2 weeks prior to class with login details.

Course Details


JJM 271


2 days

Delivery Mode

Virtual, Face-to-Face
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Design Thinking Fundamentals

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