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This course is designed to provide students with a broad understanding of ITIL® 4 principles and to show how they can improve their work and that of their organization in general with the ITIL® 4 Guide. This course will inspire students to serve as champions of change by sharing and using what they have learned and continuing to learn about ITIL® 4 to lead and guide others.
At the end of this course students will be able to:
Directors and Managers of IT and business areas; Consultants, Service Providers, Service Development and Support Personnel, and in general all those interested in better provision and delivery of high-quality IT services, as well as people interested in Obtaining the ITIL® 4 Fundamental Level certificate.
It is recommended that attendees have 1 year of work experience in the IT sector. Also, the Services Management Basics Level Certificate is a prerequisite for obtaining the remaining ITIL certificates in IT service management. The exam consists of a one-hour test, which is usually held at the end of the course.
Each student will receive a copy of the official documentation.
The completion of the course will allow for the completion of ITIL’s ITIL® 4 Foundation certification.
Additionally, students will earn 21 credit hours for their attendance.
A certificate of attendance will be issued to students who attend the course for at least 75% of the duration.
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296 South Main Street, Suite 300
Alpharetta, GA 30009-1973
T. +1 (678) 366.1363
F. +1 (678) 366.1983
Monday – Friday, 8:30-5:00EST