Introduction

This course is one of the 4 ITIL® 4 Managing Professional training tracks. It is, therefore, one of the certifications that the student must pass to obtain the “Managing Professional” (MP) designation as shown in the chart.

ITIL® 4 High Velocity IT covers all types of engagement and interaction between a service provider and its customers, users, suppliers and partners.

The ITIL® 4 Specialist: High-Velocity IT is designed to enable professionals to explore how digital organizations and digital operating models operate in high-velocity environments.

The course includes using working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation and Automatic Testing. These practices and technologies focus on the rapid delivery of products and services for maximum value.

Objectives

At the end of the course, the attendee will be able to:

• Understand the concepts related to the high-velocity nature of the digital enterprise, including the demand it places on IT.
• Understand the digital product lifecycle in terms of the ITIL operating model.
• Understand the importance of the ITIL guiding principles and other fundamental concepts for delivering high-velocity IT.
• Know how to contribute to achieving value with digital products.

Student profile

Executives and Managers of IT and business areas; Consultants, Service Providers, Service Development and Support Staff and, in general, all those interested in a better provision and delivery of high quality IT services, as well as people interested in obtaining the ITIL® 4 Specialist Certificate: High Velocity IT

The ITIL® 4 Specialist: High Velocity IT is a prerequisite for the ITIL 4 Managing Professional (MP) designation.

Prerequisites

Students must be ITIL 4 Foundation certified.

It is recommended that attendees have more than 1 year of work experience in the IT industry.

Course Materials

Students will receive a copy of the official documentation.

Methodology

Presentation of concepts through explanatory slides.

Discussions with students on how they approach the different ITIL® ideas in their companies.

Practices in teams to consolidate knowledge.

Mock exam exercises to enable students to pass the official certification exam.

Certification

Completing the course will allow the subsequent completion of the ITIL® 4 Specialist exam: High Velocity IT. The exam consists of a one-and-a-half-hour test in English (113 minutes for non-English speaking students) with 40 multiple-choice questions, which are usually held at the end of the course.

The purpose of the ITIL® 4 Specialist: High Velocity IT is to assess whether the candidate can demonstrate sufficient understanding and application of ITIL 4 for the creation, delivery and support of services.

24 Project Management Institute (PMI)® PDUs are awarded for attending this course.

As of November 1, 2019, the authorized certification body (AXELOS) makes it mandatory to take the exam associated with this training.

The conditions of the additional Certification services are subject to the terms of the license owner or the authorized certifier body.

Accreditation

A Letter of Course Attendance will be issued only to students with an attendance of more than 75% and a Diploma of Achievement if they also pass the evaluation test.

ITIL®4 Specialist: High-Velocity IT

1. Introduction to the course

2. Introduction to High-Speed IT

• High-speed IT
• Digital Technology
• Digital Organizations
• Digital Transformation

3. Approaches to High-Speed IT

• Relevance of High-Speed IT Approaches
• High-Speed IT Approaches in Detail

4. High-Speed IT Operating Models

• Introduction
• ITIL Perspective
• High-Speed IT Aspects
• High-Speed IT Applications

5. ITIL Building Blocks for High-Speed IT

• Digital Product Lifecycle
• Service Value Streams
• Four Dimensions of Service Management
• ITIL Management Practices

6. High-Velocity IT Culture

• Key Behavioral Patterns
• ITIL Guiding Principles

7. Purpose Supporting Models and Concepts

• Ethics
• Design Thinking

8. People Support Models and Concepts

• Rebuilding for Service Agility
• Safety culture
• Stress Prevention

9. Models and Concepts for Supporting Progress

• Working in complex environments
• Lean Culture
• ITIL Continuous Improvement Model

10. High-Velocity IT Objectives and Techniques

• High-Speed IT Objectives
• High-Speed IT Techniques

11. Techniques for Valuable Investments

• Valuable investments: the measurement criteria
• Valuable assets: necessity and benefits
• Digital product lifecycle and realizing the potential value
• Prioritization techniques
• Minimum viable products and services
• Product/service ownership
• Test A / B

12. Rapid development techniques

• Basic concepts related to the rapid development
• Infrastructure as Code
• Revisions
• Continuous Business Analysis
• Continuous Integration / Continuous Delivery (CI / CD)
• Continuous Testing
• Kanban

13. Resilient Operations Techniques

• Introduction to resilient operations
• Technical debt
• Chaos engineering
• Definition of “Done”
• Version control
• Algorithmic IT operations
• ChatOps
• Site Reliability Engineering (Sre)

14. Techniques for co-created value

• Basic concepts of co-created value.
• Service experience

15. Techniques to ensure compliance

• Introduction to assured compliance
• DevOps Audit Defense Toolkit
• DevSecOps
• Peer Review

JST 362 | JST362 | JST-362