Senior Instructor, MBA, CBAP, CSM, TKP
Travel, Exploring Amusement Parks, Reading, Photography,Learning
A clerk at a drug store
Best Advice Ever Received
“Promise me you’ll always remember: You’re braver than you believe, and stronger than you seem, and smarter than you think.” — Christopher Robin to Winnie the Pooh
Heather is a stimulus for change as a mom, a business analyst consultant, current IIBA® Board Member, former IIBA® Deputy VP Chapters and former President of the Central Iowa Chapter. Heather has worked as a Business Analyst long before there was a formal title. For the past 20 years, she has worked with a variety of project teams to identify and solve problems and challenges in the financial services and insurance industries. Her experience includes: new system development, disaster recovery, time management and expense allocation, CRM system implementation and migration, document imaging and workflow implementation, compliance projects, process mapping, process reengineering, decision analysis, strategic planning and managing diverse teams.
In her IIBA® roles she uses her passion for sharing the power of the Business Analyst role and promoting the importance of that role in every business. Heather is a natural collaborator in her BA role and engages people at all levels in organizations. She has been fortunate to work through all the processes of business analysis in the SDLC and be able to participate in many roles in projects. There is no part of the RACI matrix she has not been responsible for! Heather is a B2T trained business analyst.
Get to know Heather better as shares her thoughts and insights on her BAs Without Borders blog.