Introduction

The ITIL® 4 Managing Professional Transition module is designed to enable professionals with ITIL® Expert certification or who have 17 credits in ITIL® v3 to transition to ITIL® 4 easily and obtain the ITIL® 4 Managing Professional certification by attending the course and passing the exam.

The ITIL® 4 Managing Professional Transition module consists of the core elements of the following modules:

• ITIL® 4 Foundation.
• ITIL® 4 Specialist: Create, Deliver and Support
• ITIL® 4 Specialist: Drive Stakeholder Value
• ITIL® 4 Specialist: High-Velocity IT
• ITIL® 4 Strategist: Direct Plan and Improve

Now you can take this ITIL® 4 course remotely, as we have enabled this course within OpenClass, so you can continue training from home with Netmind.

If you want to see other online courses to do the training in a non-classroom way, please access directly to OpenClass.

Objectives

Managing Professional Transition provides practical and technical guidance on creating, delivering, and supporting successful IT-enabled services, teams, and workflows.

Upon completion of this course, students will be able to:

ITIL® 4 Foundation

• Understand the basic concepts of service management.
• Understand how the ITIL® Guiding Principles can help an organization adopt and adapt service management.
• The 4 dimensions of service management
• Understand the purpose and components of the ITIL® Service Value System (SVS)
• Understanding the activities of the service value chain

ITIL® 4 Specialist: Create, Deliver and Support

• Understand how to plan and create a service value stream to make, deliver and support services
• Understand how relevant ITIL® practices contribute to the creation, delivery and support across SVS and value streams
• Understand how to create, deliver and support services

ITIL® 4 Specialist: Drive Stakeholder Value

• Understand how to design Customer journeys
• Understand how to foster stakeholder relationships
• Understand how to shape demand and define service offerings.
• Knowing on-board and off-board customers and users.
• Knowing how to act together to ensure continuous value co-creation (consumption/service provision)
• Know how to realize and validate service value.

ITIL® 4 Specialist: High-Velocity IT

• Understand the concepts of the high-velocity nature of the digital enterprise, including the demand it places on IT
• Understand the digital product lifecycle in the ITIL® “operating model.”
• Understand the importance of the ITIL® Guiding Principles and other fundamental concepts for delivering high-velocity IT

ITIL® 4 Strategist: Direct Plan and Improve

• Understand the scope of what needs to be directed and/or planned, and know how to use the fundamental principles and methods of direction and planning in that context
• Understand the role of Governance, Risk and Control (GRC), and know-how to integrate the principles and methods into the value system of the service
• Understand and know how to use the fundamental principles and methods of Communication and Organizational Change Management to drive planning and improvement.

Student profile

IT managers, IT department managers, software development or technology project managers, project managers, analysts with responsibility for projects and, in general, anyone whose professional needs require them to be responsible for: the strategic definition of Information Technology in the company, the relationship between customers and IT service providers, managers of the relationship with external suppliers of products and services related to Information Technology, those responsible for finance in IT organizations.

Prerequisites

Candidates must have earned a minimum of 17 credits with ITIL® v3 Foundation modules and ITIL® v3 Intermediate / Practitioner modules or an ITIL® Expert certificate. Those with ITIL® 4 Foundation plus 15 credits from the ITIL® v3 Intermediate / Practitioner modules may also take the ITIL® 4 Foundation plus 15 credits from the ITIL® v3 Intermediate / Practitioner modules.

For students who choose the distance learning option, it will be necessary to have an up-to-date computer to follow the online classes.

Course Materials

Each student will receive a copy of the documentation prepared by the ITpreneur plus a copy of the sample exam with the reasoned answers.

Methodology

This is a presential, active and participative course. The instructor will introduce the contents using a demonstrative method. The participants will assimilate the knowledge through real application cases. 

Test exercises will be carried out to prepare the student to pass the actual exam.

Certifications

All students who complete the exam will receive the ITIL 4® Managing Professional certification from Axelos, the owner of ITIL.

35 Project Management Institute® PDUs are awarded for attending this course.

As of November 1, 2019, the authorized certification body (AXELOS) makes it mandatory to take the exam associated with this training.

PMI is a registered trademark of the Project Management Institute, Inc.

Accreditation

A Letter of Course Attendance will be issued only to students with an attendance of more than 75% and a Diploma of Achievement if they also pass the evaluation test.

ITIL® 4 – Managing Professional Transition

1. Introduction

2. Foundation

• Key Service Management Concepts
• ITIL® Guiding Principles
• The Four Dimensions of Service Management
• ITIL Service Value System
• Service Value Chain

3. Create, deliver and support

• Planning and Building a Service Value Stream (SVS)
• How ITIL practices contribute to SVS creation, delivery and support
• How to Create, Deliver and Support Services

4. Driving stakeholder value

• The concept of customer journeys
• Knowing how to foster stakeholder relationships
• Knowing how to shape demand and define service offerings
• Knowing how to engage and disengage customers and users
• Knowing how to act together to ensure continuous co-creation of value
• Learning how to realize and validate service value

5. High-speed IT

• The high-speed nature of the digital enterprise
• The digital product lifecycle in terms of the ITIL “operating model.”
• ITIL’s guiding principles and other concepts fundamental to high-speed IT delivery

6. Direct planning and improvement

• The scope of control, objectives, policies and guidelines
• The role of governance, risk and compliance and how to integrate it into SVS
• Organizational change management

7. Exam preparation, practice exams and exams

JST 365 | JST365 | JST-365