Change Management Week

Everyday this week!
Search

ITIL® 4 Certification Guide: manage your professional future

Joaquín García

Joaquín García

Tabla de contenidos

ITIL® Certifications Expiration and Renewal

ITIL® v4 certifications expire after three years.

Options for certification renewal

  1. Retake the certification exam.
  2. Take additional ITIL® courses and certifications before the renewal date.
  3. Accumulate CPD points. You are required to subscribe to MyAxelos.
    • MyAxelos is PeopleCert’s exclusive membership program that is designed to help you continuously develop your skills and stay current with ITIL®, PRINCE2®, MoR, MOP®, P3O, MoV, Resilia, AgileShift frameworks.
    • You will be required to submit at least 20 CPD points each year, which can be from different CPD categories, for 3 consecutive years. At the end of this period, your certification renewal date will be extended for 3 years and the cycle will be repeated.
    • The annual membership fee is 140 € (more information).

Certifications prior to V4 DO NOT EXPIRE, but ARE DEACTUALIZED.

    • The only option is to be certified in the new V4 version according to the following scheme
ITIL® 4

Other ITIL® v4 certifications

In addition to the previous certification scheme, PeopleCert and Axelos have launched a series of practitioner certifications.

  • So far the following v4 practitioner certifications have been published
    • ITIL® 4 Practitioner: Service Desk
    • ITIL® 4 Practitioner: Incident Management
    • ITIL® 4 Practitioner: Problem Management
    • ITIL® 4 Practitioner: Service Request Management
    • ITIL® 4 Practitioner: Monitoring and Event Management

What's new in ITIL® version 4?

  1. Defines the service management culture based on 7 principles and continuous improvement.
  2. Describes 34 management practices (includes the 22 management processes of version 3).
  3. Incorporates approaches and practices from other frameworks such as Agile, DevOps, LEAN IT.
  4. Addresses the challenges of the Customer Journey, Artificial Intelligence, Cloud Services, Strategy, Digital Transformation.
  5. Establishes an operational model (Service Value System) based on end-to-end value co-creation (from demand to the product/service that creates value) with a holistic approach (addressing the issues of Organization and People, Information and Technology, Relationship with suppliers and partners, and Value Flows and Processes).

What training do you require?

The starting point is always the ITIL® Fundamentals course, which will give you an overview of the new version. This certification is mandatory for any other ITIL® course. With this training you will learn the operational approach of ITIL® (Service Value System), the 7 principles and Continuous Improvement, which define the ITIL® culture, what the Service Value Chain is for the design and creation of services, and 15 service management practices are reviewed.

This certification is awarded when the student obtains the following four certifications:

    • ITIL® Specialist: Create, Deliver & Support: If you are involved in the design, creation and support of IT services, this is the course for you. You will learn a practical approach to the creation and management of effective and optimized services with the use of new technologies across the value chain, such as robotics, artificial intelligence, machine learning and advanced analytics. Establish a universal approach to working across multiple methodologies (Agile, Lean IT, DevOps, Safe).
    • ITIL 4 Specialist: Drive Stakeholder Value: If your interest is in value-driven relationships with customers and suppliers, this is the course for you. You will learn how to foster mutually beneficial relationships between service providers and stakeholders, which is essential for creating successful IT or digital services that meet customer needs. It will help you understand how to use effective and timely communications to influence stakeholders at all levels and foster a culture of collaboration and transparency.
    • ITIL 4 Specialist: High Velocity IT: If your interest is in how to reorganize work to be more effective and efficient by adapting to the pace of business, this is the course for you. You will learn how to balance work in complex adaptive systems, with flexible processes, and adjust to changing environments. You will understand how small improvements can be very powerful in individual organizational approaches and how they can contribute to creating value in high-speed environments.
    • ITIL 4 Strategist: Direct, Plan and Improve: (This training is common to this Managing Professional track and the Strategic Leader track) If your activity is focused on Management and Improvement, this is the course for you. You will learn how to align business and governance objectives, eliminate silos and cascade objectives effectively across teams. The course fosters a culture of collaboration and continuous improvement of products and services. You will learn how to create reporting cycles and use Lean, Agile and DevOps ways of working to eliminate waste and encourage feedback loops.

ITIL® 4 Strategic Leader: 

This certification is awarded when the student obtains the following two certifications:

    • ITIL 4 Strategist: Direct, Plan and Improve: (This training is common to this Strategic Leader track and the Managing Professional track) If your activity is focused on management and improvement, this is the course for you. You will learn how to align business and governance objectives, eliminate silos and cascade objectives effectively across teams. The course fosters a culture of collaboration and continuous improvement of products and services. You will learn how to create reporting cycles and use Lean, Agile and DevOps ways of working to eliminate waste and encourage feedback loops.
    • ITIL 4 Leader: Digital and IT Strategy: If you are looking to develop an organization-wide digital strategy, create a digital vision, drive operational excellence, respond to digital disruption, strategically manage risk or develop future digital leaders, this is the course for you. The course enables digital and IT leaders to influence and drive strategic business decisions, helping them to create an appropriate digital strategy aligned to broader business objectives. Candidates must be able to demonstrate a minimum of three years’ management experience to undertake this course.

In addition to these very practical courses, if you are involved or have responsibilities in monitoring or support, you can become a highly qualified professional with the following practitioner courses:

ITIL® 4 Practitioner: Service Desk

  • The Service Desk is the showcase of the service provider. The image that customers and users have of the provider depends on the support service they are given, on the empathy and business knowledge of the service desk staff.
  • What role does the Service Desk play in service creation, incident management, service request management and as an intermediary with the rest of the IT organization.

ITIL® 4 Practitioner: Incident Management

  • Design value flows in the resolution of incidents, new organizational models beyond the typical system of escalation of technical or hierarchical levels.
  • Establish prioritization criteria based on business needs.
  • Establishment of metrics from the customer and user point of view and compliance with SLAs.

ITIL® 4 Practitioner: Problem Management

  • Problem lifecycle management.
  • Incident management support through temporary solutions of known errors.
  • Prioritization of problems based on the problem and frequency of occurrence.
  • Problem Analyst profile, management metrics.

ITIL® 4 Practitioner: Service Request Management

  • Establishment of structured patterns and methods.
  • Service quality.
  • Application of the ITIL® maturity model.
  • Establishment of metrics from the customer and user point of view and compliance with SLAs.

ITIL® 4 Practitioner: Monitoring and Event Management

  • Anticipate possible incidents.
  • Improve service availability.
  • Recording information for post mortem analysis, problems and continuous improvement.
  • Monitoring as part of service design.

DEPENDENCIES

  • For any ITIL® course it is mandatory to be certified in ITIL® FOUNDATION.
  • For all ITIL® certifications, the official course is mandatory (except for ITIL® Foundation, which can be examined without taking the official course).
  • All official ITIL courses must include the certification exam.
  • The certification is valid for 3 years

Re-Launch your ITIL® career

At netmind we want to boost the ITIL® career of your professionals. How will we do it? Through an open calendar, in which 40 companies will exclusively share these training-certification paths in ITIL® Foundation, Intermediate and Transition in version 4.

Join our #AlwaysLearning Community

Follow Us

About the Author

Joaquín García

Joaquín García

Joaquín García is a Netmind Lead Trainer in Governance and IT Service Management. His certifications include ITIL® Expert, TOGAF® Certified, BAA, ISO 20000, ISO 27001, PRINCE2®, DevOps, Lean IT Instructor, Agile PM Practitioner and PMP®-ACP.

Related Insights

Onsite Training Request

Please provide the information below to help us to customize your solution. 

Contact Us

Search

Request Information