All business processes rely on information systems; ensuring the stability, scalability, and safety of these systems should be a priority for all organizations. On the other hand, IT services must be designed in a way that allows them to execute the strategy and objectives of the business, respond to changes in an agile and effective way, and optimize customer satisfaction. Good practices such as ITIL®, DASA, and Lean IT provide a framework for achieving this by providing a set of recommendations and techniques designed to optimize IT service management.

Our IT service management course catalog was designed to help professionals adopt best practices, as well as to impart the necessary knowledge to those involved in the design, implementation, management, and continuous improvement of IT services.