© Copyright 2021. Netmind. All rights reserved.
This course is designed to provide students with a broad understanding of ITIL® 4 principles and to show how they can improve their work and that of their organization in general with the ITIL® 4 Guide. This course will inspire students to serve as champions of change by sharing and using what they have learned and continuing to learn about ITIL® 4 to lead and guide others.
Attending this class prepares individuals for the ITIL 4 Foundation certification exam, which is given at the end of class.
At the end of this course students will be able to:
Directors and Managers of IT and business areas; Consultants, Service Providers, Service Development and Support Personnel, and in general all those interested in better provision and delivery of high-quality IT services, as well as people interested in Obtaining the ITIL® 4 Fundamental Level certificate.
It is recommended that attendees have 1 year of work experience in the IT sector. Also, the Services Management Basics Level Certificate is a prerequisite for obtaining the remaining ITIL certificates in IT service management. The exam consists of a one-hour test, which is usually held at the end of the course.
Each student will receive a copy of the official documentation.
Additionally, students will earn 21 credit hours for their attendance.
A certificate of attendance will be issued to students who attend the course for at least 75% of the duration.
Please provide the information below to help us to customize your solution.